1. Parties: Identification of the service provider and the client, including their registered addresses and company registration numbers
2. Background: Brief context of the agreement and the requirement for computer maintenance services
3. Definitions: Definitions of technical terms, service levels, and other key terms used throughout the agreement
4. Scope of Services: Detailed description of maintenance services to be provided, including preventive and corrective maintenance
5. Service Provider's Obligations: Specific responsibilities of the maintenance provider, including response times, quality standards, and reporting requirements
6. Client's Obligations: Client's responsibilities including access provision, cooperation requirements, and maintaining suitable environment
7. Equipment Coverage: Specific list and details of computer equipment covered under the maintenance contract
8. Service Levels: Detailed service level agreements including response times, resolution times, and performance metrics
9. Fees and Payment Terms: Maintenance fees, payment schedule, and terms including VAT considerations
10. Term and Termination: Duration of the contract, renewal terms, and conditions for termination
11. Confidentiality: Provisions for protecting confidential information of both parties
12. Data Protection: Compliance with NDPR and data protection requirements
13. Liability and Indemnity: Limitations of liability and indemnification provisions
14. Force Majeure: Provisions for unforeseen circumstances affecting service delivery
15. Governing Law and Jurisdiction: Specification of Nigerian law as governing law and jurisdiction for disputes
