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General Service Agreement
"I need a General Service Agreement for my IT consulting company based in Lagos, providing software development services to a multinational bank, with specific emphasis on data protection and cybersecurity compliance, starting March 2025."
1. Parties: Identification and details of the service provider and client, including registered addresses and company registration numbers
2. Background: Context of the agreement and brief description of the parties' business relationship
3. Definitions: Detailed definitions of key terms used throughout the agreement
4. Scope of Services: Detailed description of services to be provided, including deliverables and standards
5. Term and Termination: Duration of the agreement, renewal terms, and conditions for termination
6. Payment Terms: Fees, payment schedule, invoicing procedures, and late payment consequences
7. Obligations of Service Provider: Key responsibilities and commitments of the service provider
8. Obligations of Client: Key responsibilities and commitments of the client
9. Representations and Warranties: Standard warranties about capacity to contract and service quality
10. Confidentiality: Protection of confidential information and trade secrets
11. Limitation of Liability: Caps on liability and exclusions of certain types of damages
12. Force Majeure: Provisions for unforeseen circumstances preventing performance
13. Governing Law: Specification of Nigerian law as governing law and jurisdiction
14. Dispute Resolution: Process for resolving disputes, including arbitration provisions
15. General Provisions: Standard boilerplate clauses including notices, assignment, and entire agreement
16. Execution: Signature blocks and attestation
1. Intellectual Property Rights: Required when services involve creation or use of intellectual property
2. Data Protection: Required when services involve processing personal data
3. Insurance: Required for high-risk services or when specific insurance coverage is needed
4. Performance Metrics: Required when specific service levels need to be maintained
5. Compliance with Laws: Required when services are in regulated industries
6. Staff and Subcontractors: Required when service provider will use subcontractors or dedicated staff
7. Non-Competition: Required when there are competitive concerns
8. Change Control: Required for long-term or complex services that may need modification
9. Exit Management: Required for critical services requiring transition planning
1. Schedule 1 - Service Description: Detailed specification of services, methodologies, and deliverables
2. Schedule 2 - Fees and Payment: Detailed fee structure, rates, and payment terms
3. Schedule 3 - Service Levels: Performance metrics, measurement methods, and remedies
4. Schedule 4 - Key Personnel: Details of key staff assigned to provide services
5. Schedule 5 - Client Dependencies: Client-side requirements and responsibilities
6. Schedule 6 - Change Control Procedure: Process for requesting and implementing changes
7. Appendix A - Contact Details: Contact information for key representatives of both parties
8. Appendix B - Required Insurance: Details of insurance types and coverage levels
Authors
Information Technology
Professional Services
Construction
Facilities Management
Consulting
Manufacturing
Healthcare
Education
Energy
Telecommunications
Financial Services
Real Estate
Logistics
Hospitality
Media and Entertainment
Legal
Procurement
Operations
Finance
Commercial
Compliance
Risk Management
Business Development
Project Management
Contract Administration
Legal Counsel
Contract Manager
Procurement Manager
Operations Director
Chief Financial Officer
Commercial Director
Business Development Manager
Project Manager
Compliance Officer
Risk Manager
General Manager
Managing Director
Chief Executive Officer
Finance Manager
Operations Manager
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