Document background
The Outsourcing Service Level Agreement is essential for organizations seeking to formalize and manage their outsourcing relationships under Dutch law. This document is typically used when a company (the customer) wants to outsource specific business functions or services to an external provider while maintaining clear performance standards and accountability. It establishes the framework for service delivery, quality metrics, and operational requirements, incorporating necessary compliance elements for Dutch and EU regulations, including GDPR. The agreement is particularly crucial in regulated industries where outsourcing arrangements require specific oversight and risk management measures. It provides comprehensive coverage of service levels, performance monitoring, governance structures, and risk allocation, while ensuring alignment with Dutch legal requirements and industry best practices.
