Document background
The Refund Demand Letter is a crucial document in Dutch commercial and consumer law, used when seeking the return of payment for goods or services that did not meet contractual obligations or legal requirements. This document serves as a formal prerequisite to legal action under Dutch law, particularly important as it constitutes the formal notice of default (ingebrekestelling) required by the Dutch Civil Code. The letter should be used when informal attempts to secure a refund have failed, but before initiating legal proceedings. It must include specific elements required by Dutch law, such as clear identification of parties, detailed description of the dispute, precise refund amount, and a reasonable payment deadline (typically 14 days). The document is particularly relevant in consumer protection cases but is equally applicable in business-to-business contexts. Understanding when and how to use a Refund Demand Letter is essential for proper dispute resolution within the Dutch legal framework.
