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1. Data Processing Agreement: Required when the service involves processing personal data under GDPR

2. Security Requirements: Detailed security specifications when handling sensitive data or systems

3. Disaster Recovery: Specific procedures for disaster recovery when business continuity is critical

4. Customer Obligations: Specific customer responsibilities when service delivery depends heavily on customer cooperation

5. Change Management: Detailed change management procedures for complex service environments

6. Compliance Requirements: Specific regulatory compliance obligations for regulated industries

7. Exit Management: Detailed transition provisions when service transfer is complex or critical

1. Schedule 1 - Service Specifications: Detailed technical specifications of the service components and architecture

2. Schedule 2 - Service Level Metrics: Detailed definitions and calculations of all service level metrics

3. Schedule 3 - Service Credit Calculations: Detailed formulas and examples for calculating service credits

4. Schedule 4 - Support Procedures: Detailed support processes, contact information, and escalation procedures

5. Schedule 5 - Pricing and Payment: Detailed pricing structure, payment terms, and service credit application

6. Appendix A - Technical Requirements: Customer's technical requirements and compatibility specifications

7. Appendix B - Service Level Report Template: Template for regular service level reporting

8. Appendix C - Incident Management Procedures: Detailed procedures for handling and escalating service incidents