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The Company Conflict Resolution Policy serves as a foundational document for organizations operating in New Zealand, providing a structured framework for addressing and resolving workplace disputes. This document becomes essential when organizations need to establish clear, fair, and legally compliant procedures for managing conflicts, from minor disagreements to formal grievances. It incorporates requirements from New Zealand's Employment Relations Act 2000 and related legislation, ensuring that dispute resolution processes align with principles of good faith and natural justice. The policy typically includes both informal and formal resolution pathways, mediation procedures, and escalation protocols, while considering the unique aspects of New Zealand's employment law framework and workplace culture.

1. Purpose and Scope: Defines the policy's objectives and who it applies to within the organization

2. Definitions: Clear definitions of key terms used throughout the policy, including types of conflicts, formal terms, and roles

3. Principles: Core principles guiding conflict resolution, including good faith, fairness, confidentiality, and natural justice

4. Rights and Responsibilities: Outlines rights and responsibilities of all parties involved in conflict resolution

5. Informal Resolution Procedures: Steps for resolving conflicts informally through direct communication and discussion

6. Formal Resolution Procedures: Detailed procedures for formal conflict resolution, including escalation paths

7. Mediation Process: Guidelines for internal and external mediation processes

8. Documentation Requirements: Requirements for recording and maintaining documentation of conflicts and resolution processes

9. Timeframes: Specified timeframes for various stages of the resolution process

10. Confidentiality: Requirements for maintaining confidentiality during and after resolution processes

11. Review and Appeals: Procedures for reviewing decisions and handling appeals