This Master Software As A Service Agreement is designed for use when establishing a long-term relationship between a software service provider and a customer organization in New Zealand. The agreement comprehensively addresses the provision of cloud-based software services, including access rights, service levels, data protection, and compliance with New Zealand legislation such as the Privacy Act 2020 and Contract and Commercial Law Act 2017. It is particularly suitable for businesses seeking to formalize their SaaS arrangements with robust legal protection and clear operational parameters. The document serves as a master agreement that can be supplemented with specific service schedules and is structured to accommodate various SaaS delivery models while ensuring compliance with local regulatory requirements.
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1. Parties: Identifies the contracting parties - the SaaS provider and the customer
2. Background: Sets out the context and purpose of the agreement
3. Definitions: Defines key terms used throughout the agreement
4. Service Provision: Details the core SaaS services to be provided, including service levels and support
5. Access and Usage Rights: Specifies the terms of access, user licenses, and permitted usage of the software
6. Payment Terms: Outlines fees, payment schedule, and billing procedures
7. Customer Obligations: Defines customer responsibilities and acceptable use policies
8. Data Protection and Security: Addresses data privacy, security measures, and compliance requirements
9. Intellectual Property Rights: Establishes ownership and licensing of IP in the software and customer data
10. Confidentiality: Protects confidential information of both parties
11. Warranties and Disclaimers: Sets out service warranties and limitations
12. Liability and Indemnification: Defines liability limits and indemnification obligations
13. Term and Termination: Specifies contract duration, renewal, and termination rights
14. General Provisions: Contains standard boilerplate clauses including governing law, notices, and assignment
1. Business Continuity and Disaster Recovery: Details disaster recovery and business continuity procedures, recommended for enterprise-level agreements
2. Audit Rights: Grants customer rights to audit provider's security and compliance, important for regulated industries
3. Professional Services: Includes terms for additional implementation, training, or consulting services if offered
4. Service Credits: Establishes service credit regime for service level failures, useful for high-value agreements
5. Data Migration: Specifies terms for initial data migration and exit data transfer, important for complex implementations
6. Compliance with Specific Regulations: Addresses compliance with industry-specific regulations (e.g., healthcare, financial services)
7. Sub-processors: Details terms for use of sub-processors, important when provider uses third-party services
8. Insurance Requirements: Specifies required insurance coverage, important for enterprise customers
1. Service Level Agreement (SLA): Detailed service levels, measurement methods, and remedies
2. Support Services: Support tier details, response times, and escalation procedures
3. Pricing Schedule: Detailed pricing, payment terms, and fee calculations
4. Security Requirements: Specific security standards, protocols, and compliance requirements
5. Data Processing Agreement: Detailed terms for processing personal data, including privacy and security requirements
6. Acceptable Use Policy: Detailed rules and restrictions for use of the service
7. Technical Specifications: Detailed description of the software functionality and technical requirements
8. Implementation Plan: Timeline and milestones for service implementation, if applicable
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