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Support Contract Template for Pakistan

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Key Requirements PROMPT example:

Support Contract

"I need a Support Contract for providing 24/7 IT infrastructure maintenance services to a Pakistan-based financial institution, including strict SLAs with 99.9% uptime guarantee and response times under 15 minutes for critical issues, starting from March 2025."

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Document background
This document serves as a Support Contract template tailored for use in Pakistan, providing a structured framework for support service arrangements between service providers and clients. It is particularly useful when establishing ongoing support relationships, whether for technical services, maintenance, or operational support. The contract template incorporates requirements from Pakistani contract law, including the Contract Act 1872 and relevant provincial legislation, while addressing practical business needs such as service level agreements, performance metrics, and payment structures. It is designed to be adaptable across various industries and can be customized based on specific support service requirements, whether for corporate or individual clients. The Support Contract includes provisions for dispute resolution, confidentiality, and liability allocation, reflecting both local legal requirements and international best practices.
Suggested Sections

1. Parties: Identification and details of the service provider and the client, including their registered addresses and company registration numbers

2. Background: Context of the agreement and brief description of the parties' business relationship

3. Definitions: Definitions of key terms used throughout the agreement

4. Scope of Services: Detailed description of the support services to be provided

5. Service Provider's Obligations: Key responsibilities and commitments of the service provider

6. Client's Obligations: Key responsibilities and commitments of the client

7. Service Levels: Performance standards, response times, and service quality metrics

8. Fees and Payment Terms: Pricing structure, payment schedule, and payment methods

9. Term and Termination: Duration of the agreement and conditions for termination

10. Confidentiality: Protection of confidential information and trade secrets

11. Intellectual Property: Ownership and usage rights of any intellectual property

12. Liability and Indemnification: Limitations of liability and indemnification obligations

13. Force Majeure: Provisions for unforeseen circumstances and their handling

14. Dispute Resolution: Procedures for resolving disputes, including jurisdiction and applicable law

15. General Provisions: Standard boilerplate clauses including notices, amendments, and assignment

Optional Sections

1. Data Protection: Required when personal data processing is involved in providing support services

2. Equipment and Materials: Include when specific equipment or materials are provided as part of the support services

3. Training: Required when the support contract includes training services

4. Warranty: Include when specific warranties are offered for the support services

5. Insurance: Required when specific insurance coverage needs to be maintained

6. Compliance with Laws: Include when specific regulatory compliance requirements apply to the services

7. Business Continuity: Required for critical support services requiring disaster recovery planning

8. Third-Party Rights: Include when third-party providers or beneficiaries are involved

Suggested Schedules

1. Schedule 1 - Service Level Agreement (SLA): Detailed service levels, response times, and performance metrics

2. Schedule 2 - Fee Schedule: Detailed breakdown of fees, charges, and payment terms

3. Schedule 3 - Support Procedures: Detailed procedures for requesting and providing support services

4. Schedule 4 - Contact Details: List of key contacts and escalation procedures

5. Schedule 5 - Technical Requirements: Technical specifications and requirements for support services

6. Appendix A - Service Request Form: Standard form for requesting support services

7. Appendix B - Report Templates: Templates for various reports required under the agreement

Authors

Alex Denne

Head of Growth (Open Source Law) @ tiktok³ÉÈË°æ | 3 x UCL-Certified in Contract Law & Drafting | 4+ Years Managing 1M+ Legal Documents | Serial Founder & Legal AI Author

alex.den.21@genieai.co
Relevant legal definitions













































Clauses






































Relevant Industries

Information Technology

Telecommunications

Manufacturing

Healthcare

Financial Services

Education

Retail

Professional Services

Industrial Services

Infrastructure

Energy

Construction

Automotive

Software Development

Facilities Management

Relevant Teams

Legal

Operations

Customer Service

Technical Support

Procurement

Compliance

Service Delivery

Account Management

Risk Management

Facilities Management

Contract Administration

Business Development

Quality Assurance

Finance

Information Technology

Relevant Roles

Operations Manager

Service Delivery Manager

Legal Counsel

Contract Manager

Support Services Director

Technical Support Manager

Customer Service Manager

Maintenance Supervisor

Account Manager

Procurement Manager

Compliance Officer

Facilities Manager

IT Manager

Business Development Manager

Risk Manager

Industries








Teams

Employer, Employee, Start Date, Job Title, Department, Location, Probationary Period, Notice Period, Salary, Overtime, Vacation Pay, Statutory Holidays, Benefits, Bonus, Expenses, Working Hours, Rest Breaks,  Leaves of Absence, Confidentiality, Intellectual Property, Non-Solicitation, Non-Competition, Code of Conduct, Termination,  Severance Pay, Governing Law, Entire Agreemen

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