This Cloud Services Contract is designed for use in Singapore-based cloud computing arrangements, providing a robust framework for both service providers and customers. It addresses critical elements required under Singapore law, including PDPA compliance, cybersecurity requirements, and technology risk management. The contract is particularly relevant for organizations seeking to implement cloud solutions while ensuring compliance with Singapore's regulatory environment and incorporating necessary protections for data sovereignty and security.
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1. Parties: Details of the cloud service provider and customer, including registered addresses and company registration numbers
2. Background: Context of the agreement and brief description of the services being provided
3. Definitions: Key terms used tHRoughout the agreement including Service, Data, Security Requirements, etc.
4. Services: Detailed description of cloud services to be provided
5. Service Levels: Performance standards, availability requirements, and remedies for failure
6. Data Protection and Security: PDPA compliance requirements and security measures
7. Charges and Payment: Pricing, payment terms, and billing procedures
8. Term and Termination: Duration of agreement and termination rights
1. Regulatory Compliance: Specific compliance requirements for regulated industries (financial services or healthcare sectors)
2. Business Continuity: Disaster recovery and business continuity provisions for enterprise-level services or critical systems
3. Professional Services: Additional implementation or consulting services beyond core cloud services
1. Service Description Schedule: Detailed technical specifications of services
2. Service Level Agreement: Detailed performance metrics and remedies
3. Security Requirements: Detailed security protocols and compliance requirements
4. Data Processing Agreement: PDPA-compliant data processing terms
5. Pricing Schedule: Detailed pricing structure and payment terms
6. Exit Plan: Procedures for service termination and data migration
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