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Company Complaints Policy
"Need a Company Complaints Policy for our Singapore-based tech startup of 50 employees, focusing particularly on harassment prevention and data protection, to be implemented by March 2025."
1. Purpose and Scope: Defines the objectives and application of the policy
2. Definitions: Key terms used throughout the policy including types of complaints, stakeholders, and resolution outcomes
3. Types of Complaints: Categories of complaints covered by the policy including workplace grievances, harassment, discrimination, safety concerns, and ethical issues
4. Complaint Handling Procedure: Step-by-step process for handling complaints from initial filing to resolution
5. Roles and Responsibilities: Responsibilities of various stakeholders including HR, managers, employees, and complaint handlers
6. Confidentiality: Requirements for maintaining confidentiality during the complaint process
7. Timeline for Resolution: Expected timeframes for complaint acknowledgment, investigation, and resolution
1. Anonymous Complaints: Procedures for handling anonymous complaints and whistleblowing reports
2. External Reporting: Procedures for escalating complaints to external authorities or regulatory bodies
3. Union Involvement: Procedures for complaints involving union representation and collective agreements
1. Schedule 1 - Complaint Form Template: Standard form for filing formal complaints
2. Schedule 2 - Investigation Procedure: Detailed steps and guidelines for conducting complaint investigations
3. Schedule 3 - Contact Information: List of relevant contact persons, departments, and external authorities
4. Schedule 4 - Escalation Matrix: Hierarchy and procedures for complaint escalation
5. Schedule 5 - Related Policies: List of associated company policies and procedures
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