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Managed Services Contract

Managed Services Contract Template for Singapore

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Key Requirements PROMPT example:

Managed Services Contract

"Need a Managed Services Contract for outsourcing our IT infrastructure management to a Singapore-based provider, including 24/7 support services and strict data protection requirements for handling sensitive financial data."

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Document background
The Managed Services Contract is essential for organizations in Singapore seeking to outsource operational functions while maintaining control and accountability. This agreement type is particularly relevant in the context of Singapore's developed business environment and strict regulatory framework. It covers all aspects of service delivery, from performance standards to data protection obligations under PDPA, making it suitable for both technology-focused and traditional business services. The contract ensures clear delineation of responsibilities, risk allocation, and compliance with local laws while providing flexibility for various service models.
Suggested Sections

1. Parties: Identification and details of the service provider and customer

2. Background: Context of the agreement and high-level purpose of the managed services

3. Definitions: Key terms used throughout the agreement including technical and legal definitions

4. Services: Detailed description of services to be provided, service scope and delivery methodology

5. Service Levels: Performance standards, metrics, and measurement methodology

6. Charges and Payment: Pricing structure, payment terms, invoicing procedures and payment disputes

7. Term and Termination: Contract duration, renewal terms, termination rights and consequences

8. Data Protection: PDPA compliance requirements, data handling obligations and security measures

9. Confidentiality: Protection of confidential information, permitted disclosures and survival terms

10. Liability and Indemnities: Allocation of risks, liability limitations and indemnification obligations

Optional Sections

1. Staff Transfer: Terms governing the transfer of employees, employment rights and obligations

2. Asset Transfer: Provisions for transfer of physical or digital assets, including ownership and maintenance

3. Business Continuity: Disaster recovery procedures and business continuity requirements

4. Security Requirements: Specific security protocols, compliance standards and breach notification procedures

Suggested Schedules

1. Service Description Schedule: Detailed technical specifications and scope of services to be provided

2. Service Level Agreement: Detailed performance metrics, measurement methodology and service credits

3. Pricing Schedule: Detailed pricing breakdown, rate cards and payment terms

4. Data Processing Agreement: Detailed data protection obligations and compliance requirements under PDPA

5. Business Continuity Plan: Detailed procedures for ensuring service continuity in various scenarios

6. Exit Plan: Detailed transition arrangements and knowledge transfer at contract end

7. Key Personnel Schedule: List of key staff members, their roles and replacement procedures

8. Security Requirements Schedule: Detailed security protocols, standards and compliance requirements

Authors

Alex Denne

Head of Growth (Open Source Law) @ tiktok³ÉÈË°æ | 3 x UCL-Certified in Contract Law & Drafting | 4+ Years Managing 1M+ Legal Documents | Serial Founder & Legal AI Author

alex.den.21@genieai.co
Relevant legal definitions






































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Industries

Contract Law (Chapter 53): Primary legislation governing formation and enforcement of contracts in Singapore

Electronic Transactions Act (ETA): Regulates electronic transactions and digital signatures in Singapore

Personal Data Protection Act 2012 (PDPA): Governs collection, use, disclosure and care of personal data

Computer Misuse Act: Addresses cybercrime and unauthorized access to computer material

Evidence Act: Governs admissibility of electronic records and digital evidence

Telecommunications Act: Regulates telecommunication systems and services in Singapore

Broadcasting Act: Controls broadcasting services and content distribution

Cybersecurity Act 2018: Framework for protection of critical information infrastructure and cybersecurity

IMDA Regulations: Guidelines and regulations from Info-communications Media Development Authority

Employment Act: Main employment law governing employer-employee relationships

Employment of Foreign Manpower Act: Regulates employment of foreign workers in Singapore

Work Injury Compensation Act: Governs compensation for workplace injuries

Copyright Act: Protects intellectual property rights related to creative works

Patents Act: Governs protection of inventions and patent rights

Trade Marks Act: Protects distinctive signs used in trade

Consumer Protection (Fair Trading) Act: Protects consumers against unfair practices and provides remedies

Consumer Protection (Trade Descriptions and Safety Requirements) Act: Ensures accurate trade descriptions and product safety

Cross Border Privacy Rules (CBPR): System for consistent data privacy protection across borders

Banking Act: Regulates banking operations and financial services including secrecy provisions

Healthcare Services Act: Regulates healthcare services and related data protection requirements

Teams

Employer, Employee, Start Date, Job Title, Department, Location, Probationary Period, Notice Period, Salary, Overtime, Vacation Pay, Statutory Holidays, Benefits, Bonus, Expenses, Working Hours, Rest Breaks,  Leaves of Absence, Confidentiality, Intellectual Property, Non-Solicitation, Non-Competition, Code of Conduct, Termination,  Severance Pay, Governing Law, Entire Agreemen

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