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1. Insurance: Insurance requirements when services involve significant risk or physical presence

2. Data Protection: Specific data handling requirements when personal or sensitive data is involved

3. Intellectual Property: IP provisions when maintenance involves software or proprietary systems

4. Emergency Services: Provisions for emergency or out-of-hours support if required

5. Training: Training obligations when customer staff need training on maintained systems

6. Transition Services: Provisions for transition at start and end of services when complex handover is needed

7. Disaster Recovery: Business continuity provisions for critical maintenance services

8. Security Requirements: Specific security protocols when maintaining sensitive facilities or systems

1. Schedule A - Service Description: Detailed breakdown of maintenance and support services

2. Schedule B - Service Levels: Detailed service level agreements including metrics and measurements

3. Schedule C - Fee Schedule: Detailed pricing, rates, and payment terms

4. Schedule D - Locations: List of sites or facilities where maintenance is to be performed

5. Schedule E - Equipment List: Inventory of equipment or systems covered by maintenance

6. Schedule F - Contact Details: Key contacts and escalation procedures

7. Appendix 1 - Maintenance Procedures: Standard operating procedures for routine maintenance

8. Appendix 2 - Report Templates: Standard formats for maintenance reports and documentation