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1. Disaster Recovery: Specific procedures for service continuity in case of disasters, included when handling critical systems

2. Security Requirements: Detailed security protocols and compliance requirements, needed for handling sensitive data

3. Training Services: Terms for additional training services, included when provider offers user training

4. Hardware Maintenance: Specific terms for hardware support, included when physical equipment maintenance is part of the service

5. Third-Party Software: Terms relating to third-party software support, included when supporting external applications

6. Service Credits: Credit scheme for service level failures, included in high-value or critical service agreements

7. Transition Services: Terms for service transition at contract end, included for complex or critical systems

1. Schedule A - Service Level Agreement (SLA): Detailed metrics, measurements, and targets for service performance

2. Schedule B - Fee Schedule: Detailed breakdown of fees, rates, and payment terms

3. Schedule C - Supported Systems: List of systems, software, and equipment covered under the agreement

4. Schedule D - Support Procedures: Detailed procedures for requesting and receiving support

5. Schedule E - Contact Information: Key contacts and escalation procedures for both parties

6. Appendix 1 - Technical Requirements: Specific technical requirements and specifications

7. Appendix 2 - Service Reports: Templates and requirements for service reporting