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1. Data Protection and Privacy: Detailed provisions for handling personal and sensitive data, required when services involve data processing

2. Disaster Recovery: Procedures and commitments for service continuity in case of disasters, important for critical services

3. Security Requirements: Specific security measures and compliance requirements, essential for services handling sensitive information

4. Change Management: Procedures for implementing changes to services or service levels, useful for complex or long-term agreements

5. Compliance and Audit: Requirements for regulatory compliance and audit rights, important in regulated industries

6. Service Migration: Procedures for transitioning services at the start and end of the agreement, relevant for complex service arrangements

7. Intellectual Property: Provisions regarding ownership and use of IP, important when service involves software or creative works

8. Insurance Requirements: Specific insurance coverage requirements, important for high-risk or high-value services

1. Schedule A - Service Specifications: Detailed technical specifications of the services to be provided

2. Schedule B - Service Level Metrics: Detailed description of each service level metric, measurement methods, and targets

3. Schedule C - Fee Schedule: Pricing details, payment terms, and service credit calculations

4. Schedule D - Escalation Matrix: Contact details and procedures for various levels of issue escalation

5. Schedule E - Technical Support Procedures: Detailed procedures for requesting and receiving technical support

6. Schedule F - Service Reports: Templates and specifications for required service level reports

7. Appendix 1 - Incident Categories: Classification and definitions of various types of service incidents

8. Appendix 2 - Required Documentation: List and templates of all required documentation and reports