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1. Transition Services: Procedures for service transition at the start and end of the agreement, used when complex service handover is required

2. Change Management: Procedures for implementing changes to services or service levels, important for long-term or complex service arrangements

3. Disaster Recovery: Business continuity and disaster recovery procedures, essential for critical services

4. Data Protection: Specific provisions for handling personal or sensitive data, required when service involves data processing

5. Information Security: Security requirements and protocols, important for technology or data-intensive services

6. Subcontracting: Terms governing the use of subcontractors, relevant when service provider may need to delegate certain functions

7. Intellectual Property Rights: Provisions regarding ownership and use of IP, important when service involves creation or use of intellectual property

8. Shariah Compliance: Additional provisions ensuring compliance with Islamic law principles, necessary for Islamic banking or finance-related services

1. Service Level Metrics: Detailed technical specifications of service levels, measurement methodologies, and reporting formats

2. Price Schedule: Detailed breakdown of fees, charges, and pricing mechanisms

3. Technical Requirements: Specific technical requirements, infrastructure specifications, and operational procedures

4. Escalation Matrix: Contact details and procedures for different levels of issue escalation

5. Report Formats: Templates and formats for various service reports and performance measurements

6. Service Hours: Detailed service windows, maintenance periods, and holiday schedules

7. Implementation Plan: Detailed timeline and milestones for service implementation

8. Exit Plan: Procedures and requirements for service termination and transition to another provider