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This Call Center Service Level Agreement is designed for organizations seeking to establish or formalize their relationship with outsourced customer service providers in India. The document is particularly relevant in today's business environment where companies increasingly rely on specialized call center services for customer support, sales, and back-office operations. It addresses critical aspects such as service quality metrics, data protection requirements under Indian law, operational procedures, and performance monitoring. The agreement incorporates compliance requirements from various Indian regulations including the IT Act 2000, data protection rules, and relevant labor laws. It's structured to protect both service provider and client interests while ensuring transparent service delivery standards and clear accountability measures. This document is essential for businesses operating in India or engaging Indian call center service providers, providing a robust framework for managing service quality and operational expectations.
