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The Cloud Service Agreement is essential for organizations providing or procuring cloud computing services in India. This document is specifically designed to comply with Indian legal requirements, including the Information Technology Act, 2000, and associated regulations. It is used when establishing a formal relationship between cloud service providers and their customers, covering crucial aspects such as service specifications, data handling, security measures, and compliance requirements. The agreement includes provisions for data protection, privacy, and localization requirements specific to Indian jurisdiction, making it suitable for both domestic and international cloud service operations within India. The document addresses key concerns such as data security, service availability, and regulatory compliance while providing clear guidelines for service delivery and usage.

1. Parties: Identification of the cloud service provider and the customer, including their registered addresses and company details

2. Background: Context of the agreement and brief description of the services being provided

3. Definitions: Detailed definitions of technical terms, service-related terminology, and other key terms used in the agreement

4. Service Description: Overview of the cloud services being provided, including scope and basic specifications

5. Service Access and Usage Rights: Terms governing the customer's access to and use of the cloud services

6. Data Protection and Privacy: Obligations regarding data handling, privacy compliance, and security measures as per Indian regulations

7. Service Provider Obligations: Core responsibilities of the cloud service provider including service delivery and maintenance

8. Customer Obligations: Customer's responsibilities including payment, acceptable use, and compliance requirements

9. Fees and Payment Terms: Pricing structure, payment schedule, and related financial terms

10. Term and Termination: Duration of the agreement, renewal terms, and termination conditions

11. Confidentiality: Provisions for protecting confidential information of both parties

12. Intellectual Property Rights: ownership and usage rights of IP involved in the service delivery

13. Warranties and Disclaimers: Service provider's warranties and limitations thereof

14. Limitation of Liability: Provisions limiting parties' liability under the agreement

15. Force Majeure: Circumstances under which parties are excused from performance

16. Governing Law and Jurisdiction: Specification of Indian law as governing law and jurisdiction for dispute resolution

17. General Provisions: Standard boilerplate clauses including notices, assignment, and entire agreement