The Service Use Agreement is essential for businesses operating in Singapore that provide services to users, whether digital or traditional. This document is crucial for establishing clear terms of service delivery, protecting both provider and user interests, and ensuring compliance with Singapore's regulatory framework. The agreement typically covers service scope, user rights and obligations, data protection requirements, and liability limitations. It's particularly important for digital service providers who need to align with Singapore's Electronic Transactions Act and PDPA requirements.
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1. Parties: Identifies and defines the contracting parties
2. Background: Provides context and purpose of the agreement
3. Definitions: Defines key terms used throughout the agreement
4. Service Description: Detailed description of services provided
5. Terms of Use: Core conditions for service usage
6. Payment Terms: Pricing, payment methods, and schedules
7. Term and Termination: Duration and termination conditions
8. Data Protection: PDPA compliance and data handling procedures
9. Liability and Indemnification: Limits of liability and indemnification provisions
10. Governing Law: Specification of Singapore law as governing law and jurisdiction
1. Service Level Agreement: Specific performance metrics and standards - include for technical or mission-critical services
2. Intellectual Property: IP rights and ownership provisions - include when content or technology creation is involved
3. Geographic Restrictions: Regional limitations on service use - include for geographically restricted services
4. Force Majeure: Provisions for unforeseeable circumstances preventing service delivery
5. Assignment and Subcontracting: Rights and restrictions regarding transfer of obligations or use of subcontractors
1. Schedule 1 - Service Specifications: Detailed technical specifications of services
2. Schedule 2 - Fee Schedule: Detailed pricing breakdown and payment terms
3. Schedule 3 - Service Level Metrics: Specific performance indicators and measurements
4. Schedule 4 - Data Processing Agreement: Detailed data handling procedures and compliance requirements
5. Schedule 5 - Acceptable Use Policy: Specific guidelines and restrictions for service usage
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