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1. Business Continuity and Disaster Recovery: Include when services are critical to business operations

2. Security Requirements: Add for services involving sensitive data or systems

3. Compliance with Specific Regulations: Include when services are in regulated industries (e.g., healthcare, banking)

4. Third-Party Subcontractors: Add when vendor may use subcontractors

5. Training and Knowledge Transfer: Include when service requires significant customer training

6. Transition Services: Add when complex service transition is required

7. Insurance Requirements: Include for high-risk services or when required by industry standards

8. Environmental Compliance: Add for services with environmental impact

9. Change Management: Include when frequent service modifications are expected

1. Schedule A - Service Specifications: Detailed technical specifications of services

2. Schedule B - Service Level Metrics and Calculations: Specific metrics, measurement methods, and calculation formulas

3. Schedule C - Pricing and Payment Schedule: Detailed pricing structure, rates, and payment terms

4. Schedule D - Escalation Matrix: Contact details and escalation procedures for various scenarios

5. Schedule E - Reports and Documentation: Templates and formats for required reports

6. Schedule F - Technical Infrastructure Requirements: Hardware, software, and infrastructure specifications

7. Appendix 1 - Key Personnel: List of key team members and their roles

8. Appendix 2 - Compliance Certificates: Required certifications and compliance documents

9. Appendix 3 - Business Continuity Plan: Detailed procedures for business continuity