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Cloud Managed Services Agreement

Cloud Managed Services Agreement Template for Netherlands

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Key Requirements PROMPT example:

Cloud Managed Services Agreement

"I need a Cloud Managed Services Agreement for our Dutch financial services company that includes enhanced security provisions, GDPR compliance, and specific requirements for handling sensitive financial data, with service commencement planned for March 2025."

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Document background
The Cloud Managed Services Agreement serves as the primary contractual framework for organizations seeking to outsource their cloud infrastructure management and related services to specialized providers in the Netherlands. This document is essential when a business wants to engage a professional service provider to manage, monitor, and maintain their cloud environment, including services such as infrastructure management, security, backup, disaster recovery, and performance optimization. The agreement is structured to comply with Dutch law and EU regulations, particularly concerning data protection and security requirements. It typically includes comprehensive service descriptions, performance metrics, data processing terms, and operational procedures, making it suitable for both straightforward cloud service arrangements and complex enterprise-level managed service relationships.
Suggested Sections

1. Parties: Identification of the service provider and customer, including full legal names and registered addresses

2. Background: Context of the agreement and brief description of the services being provided

3. Definitions: Definitions of key terms used throughout the agreement

4. Services: Overview of the cloud managed services to be provided, including scope and general obligations

5. Service Levels: Key performance metrics, measurement methods, and consequences of failure to meet service levels

6. Customer Obligations: Requirements and responsibilities of the customer, including provision of necessary access and information

7. Charges and Payment: Pricing, payment terms, invoicing procedures, and rate adjustment mechanisms

8. Data Protection and Security: Obligations regarding personal data processing, security measures, and compliance with GDPR and Dutch data protection laws

9. Intellectual Property Rights: Ownership and licensing of IP, including pre-existing IP and newly created materials

10. Confidentiality: Protection of confidential information and trade secrets

11. Liability and Indemnities: Limitations of liability, exclusions, and indemnification obligations

12. Term and Termination: Duration of agreement, renewal provisions, and termination rights

13. Exit and Migration: Procedures and obligations for service transition upon termination

14. Force Majeure: Events excusing performance and related procedures

15. General Provisions: Standard legal provisions including governing law, jurisdiction, entire agreement, and amendments

Optional Sections

1. Regulatory Compliance: Additional section for heavily regulated industries (e.g., financial services, healthcare) specifying compliance requirements

2. Insurance: Detailed insurance requirements when specific coverage types and amounts need to be maintained

3. Parent Company Guarantee: When financial security from a parent company is required

4. Environmental Standards: For customers requiring specific environmental or sustainability commitments

5. Personnel and Key Staff: When specific personnel requirements or key staff commitments need to be documented

6. Business Continuity: Detailed business continuity and disaster recovery requirements beyond standard service levels

7. Audit Rights: Enhanced audit provisions for regulated industries or customers with specific compliance requirements

Suggested Schedules

1. Service Description: Detailed technical specifications of all cloud services and managed services to be provided

2. Service Level Agreement: Detailed service levels, measurement methodologies, and service credits

3. Charges: Detailed pricing, including rate cards, volume discounts, and pricing mechanisms

4. Security Requirements: Detailed security specifications, standards, and procedures

5. Data Processing Agreement: GDPR-compliant data processing terms and details

6. Business Continuity Plan: Detailed business continuity and disaster recovery procedures

7. Governance and Reporting: Service management procedures, reporting requirements, and governance structure

8. Exit Plan: Detailed transition and exit management procedures

9. Authorized Sub-processors: List of approved sub-processors and related requirements

10. Technical Requirements: Customer technical requirements and specifications

Authors

Alex Denne

Head of Growth (Open Source Law) @ tiktok³ÉÈË°æ | 3 x UCL-Certified in Contract Law & Drafting | 4+ Years Managing 1M+ Legal Documents | Serial Founder & Legal AI Author

alex.den.21@genieai.co
Relevant legal definitions
































































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Relevant Industries

Information Technology

Financial Services

Healthcare

Retail

Manufacturing

Professional Services

Telecommunications

Education

Government

Energy

Transportation

E-commerce

Relevant Teams

Legal

Information Technology

Procurement

Information Security

Risk Management

Compliance

Vendor Management

Technical Operations

Service Delivery

Data Protection

Finance

Infrastructure

Relevant Roles

Chief Information Officer

Chief Technology Officer

IT Director

Cloud Services Manager

Procurement Manager

Legal Counsel

Data Protection Officer

Information Security Manager

Contract Manager

Vendor Management Director

Cloud Infrastructure Architect

Service Delivery Manager

Risk Management Officer

Compliance Officer

Technical Operations Manager

Industries








Teams

Employer, Employee, Start Date, Job Title, Department, Location, Probationary Period, Notice Period, Salary, Overtime, Vacation Pay, Statutory Holidays, Benefits, Bonus, Expenses, Working Hours, Rest Breaks,  Leaves of Absence, Confidentiality, Intellectual Property, Non-Solicitation, Non-Competition, Code of Conduct, Termination,  Severance Pay, Governing Law, Entire Agreemen

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