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Cloud Managed Services Agreement
"I need a Cloud Managed Services Agreement for my software company to engage Amazon Web Services for cloud infrastructure and managed security services, with specific provisions for handling healthcare data and HIPAA compliance, starting March 2025."
1. Parties: Identification of the service provider and customer, including full legal names and addresses
2. Background: Context of the agreement and brief description of the services to be provided
3. Definitions: Key terms used throughout the agreement, including technical terminology
4. Services: Detailed description of cloud services and managed services to be provided
5. Service Levels: Performance standards, availability commitments, and response times
6. Fees and Payment: Pricing structure, payment terms, and billing procedures
7. Data Protection and Security: Security measures, data handling procedures, and compliance requirements
8. Confidentiality: Protection of confidential information and trade secrets
9. Term and Termination: Duration of agreement and termination provisions
10. Liability and Indemnification: Limitation of liability and indemnification obligations
1. Disaster Recovery: Business continuity procedures and requirements for critical business data or systems
2. Training and Support: Details of training and support services when extensive user training or support is required
3. Migration Services: Process and requirements for migrating data or systems from existing platforms
4. Third-Party Services: Terms and conditions relating to integration with third-party providers and components
5. Compliance Requirements: Industry-specific compliance obligations for regulated sectors such as healthcare or finance
1. Service Level Agreement (SLA): Detailed performance metrics and service levels
2. Security Requirements: Detailed security protocols and requirements
3. Pricing Schedule: Detailed breakdown of fees and charges
4. Data Processing Agreement: Specific terms for handling personal data
5. Technical Specifications: Detailed technical requirements and architecture
6. Support Services Schedule: Details of support levels and procedures
7. Business Continuity Plan: Disaster recovery and business continuity procedures
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Find the exact document you need
Cloud Managed Services Agreement
A U.S.-governed agreement defining the terms and conditions for cloud-based services and associated managed services between a provider and customer.
Management Fee Agreement
A U.S.-governed agreement establishing terms for management services and associated fees between service provider and client.
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