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Maintenance Contract

Maintenance Contract Template for Netherlands

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Key Requirements PROMPT example:

Maintenance Contract

"I need a Maintenance Contract for IT infrastructure services, where our company will provide 24/7 server maintenance and emergency support to a large retail chain across multiple locations in the Netherlands, starting from March 2025."

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Document background
This Maintenance Contract template is designed for use under Dutch law when establishing a formal maintenance relationship between a service provider and a customer. It is particularly suitable for situations requiring regular, scheduled maintenance of equipment, facilities, or systems, whether in commercial, industrial, or residential settings. The contract addresses key aspects such as service scope, performance standards, liability, and payment terms, while ensuring compliance with Dutch legal requirements, including relevant provisions of the Burgerlijk Wetboek and industry-specific regulations. This template can be customized based on the specific maintenance needs, service complexity, and risk profile of the arrangement, while maintaining its enforceability under Dutch law.
Suggested Sections

1. Parties: Identification and details of the service provider and the customer

2. Background: Context of the agreement and brief description of the maintenance services required

3. Definitions: Definitions of key terms used throughout the agreement

4. Scope of Services: Detailed description of the maintenance services to be provided

5. Service Provider Obligations: Key responsibilities and obligations of the maintenance provider

6. Customer Obligations: Key responsibilities and obligations of the customer, including access and cooperation

7. Service Levels: Performance standards, response times, and availability requirements

8. Fees and Payment: Pricing, payment terms, and invoicing arrangements

9. Term and Termination: Duration of the contract and termination provisions

10. Liability and Insurance: Limitation of liability, indemnification, and insurance requirements

11. Force Majeure: Provisions for unforeseen circumstances affecting service delivery

12. Confidentiality: Protection of confidential information exchanged during the service relationship

13. Governing Law and Jurisdiction: Specification of Dutch law as governing law and jurisdiction for disputes

Optional Sections

1. Health and Safety: Required for maintenance services involving physical work or hazardous environments

2. Spare Parts: Include when the maintenance involves equipment requiring replacement parts

3. Warranty: Specific warranties for replacement parts or repair work

4. Data Protection: Required when personal data processing is involved in service delivery

5. Intellectual Property: Necessary for software maintenance or when IP rights are involved

6. Emergency Services: Include for critical systems requiring 24/7 emergency support

7. Training: Required when customer staff need training on maintained systems

8. Subcontracting: Include when service provider may need to subcontract certain services

Suggested Schedules

1. Service Specification: Detailed technical specification of maintenance services

2. Equipment List: Inventory of equipment or assets covered by the maintenance

3. Service Level Agreement: Detailed performance metrics and service level requirements

4. Fee Schedule: Detailed breakdown of fees, rates, and payment terms

5. Maintenance Schedule: Timeline and frequency of planned maintenance activities

6. Contact Details: Key contacts and escalation procedures for both parties

7. Site Access Procedures: Procedures for accessing customer premises or equipment

8. Incident Report Template: Standard format for reporting maintenance incidents and actions taken

Authors

Alex Denne

Head of Growth (Open Source Law) @ tiktok³ÉÈË°æ | 3 x UCL-Certified in Contract Law & Drafting | 4+ Years Managing 1M+ Legal Documents | Serial Founder & Legal AI Author

alex.den.21@genieai.co
Relevant legal definitions






































Clauses




































Relevant Industries

Manufacturing

Real Estate

Information Technology

Healthcare

Industrial

Commercial Property

Education

Retail

Transportation

Telecommunications

Energy

Construction

Facilities Management

Relevant Teams

Legal

Operations

Facilities Management

Procurement

Maintenance

Technical Support

Contract Management

Risk Management

Property Management

Service Delivery

Account Management

Relevant Roles

Facility Manager

Maintenance Manager

Operations Director

Technical Director

Procurement Manager

Contract Manager

Chief Operations Officer

Property Manager

Building Services Manager

Maintenance Engineer

Legal Counsel

Risk Manager

Service Delivery Manager

Account Manager

Technical Support Manager

Industries







Teams

Employer, Employee, Start Date, Job Title, Department, Location, Probationary Period, Notice Period, Salary, Overtime, Vacation Pay, Statutory Holidays, Benefits, Bonus, Expenses, Working Hours, Rest Breaks,  Leaves of Absence, Confidentiality, Intellectual Property, Non-Solicitation, Non-Competition, Code of Conduct, Termination,  Severance Pay, Governing Law, Entire Agreemen

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