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1. Service Levels: Specific performance metrics and service level agreements - include when offering services with measurable performance standards

2. Change Management: Process for making changes to services or terms - include for long-term or complex service arrangements

3. Force Majeure: Provisions for unforeseeable circumstances - particularly relevant for critical services or those dependent on external factors

4. Insurance: Insurance requirements and coverage - include for high-risk services or where significant liability exists

5. Security Requirements: Specific security measures and compliance - include for services involving sensitive data or systems

6. Subcontracting: Terms for engaging subcontractors - include when service provider may need to subcontract work

7. Compliance with Laws: Specific regulatory compliance requirements - include for highly regulated industries

8. Business Continuity: Disaster recovery and business continuity provisions - include for critical services

9. Training and Support: Details of training and support services - include when offering ongoing support or training

1. Schedule 1 - Service Specifications: Detailed technical specifications of services

2. Schedule 2 - Fee Schedule: Detailed breakdown of fees, rates, and payment terms

3. Schedule 3 - Service Levels and KPIs: Specific metrics and performance indicators

4. Schedule 4 - Support Services: Details of support services, response times, and escalation procedures

5. Appendix A - Data Processing Agreement: Specific terms for handling personal data in compliance with Privacy Act 2020

6. Appendix B - Security Standards: Detailed security requirements and standards

7. Appendix C - Change Request Form: Template for requesting and documenting changes to services