The Service Framework Agreement is designed for situations where parties anticipate an ongoing service relationship with multiple service requirements over time. It provides a efficient mechanism for managing service delivery under Singapore law, reducing the need to negotiate separate agreements for each service engagement. This framework approach is particularly valuable for businesses operating in Singapore's dynamic commercial environment, where service requirements may evolve over time. The agreement typically includes provisions for service levels, pricing mechanisms, compliance with local regulations, and risk allocation between parties.
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1. Parties: Details of contracting parties and their registered addresses
2. Background: Context and purpose of the agreement
3. Definitions: Key terms used tHRoughout the agreement
4. Services: Scope and description of services to be provided
5. Term and Termination: Duration and termination provisions
6. Charges and Payment: Pricing, payment terms and invoicing
7. Service Levels: Performance standards and metrics
8. Intellectual Property: IP ownership and licensing provisions
9. Confidentiality: Protection of confidential information
10. Liability and Indemnities: Risk allocation between parties
1. Data Protection: PDPA compliance provisions when personal data processing is involved
2. Change Control: Process for managing changes to services in complex or long-term arrangements
3. Force Majeure: Provisions for unforeseen circumstances affecting service delivery
4. Anti-Bribery: Compliance with anti-corruption laws for international services or public sector contracts
1. Schedule 1 - Service Description: Detailed specification of services
2. Schedule 2 - Charges: Detailed pricing structure and rate card
3. Schedule 3 - Service Levels: Detailed performance metrics and measurement
4. Schedule 4 - Key Personnel: Details of key staff and roles for critical service delivery
5. Schedule 5 - Data Processing Agreement: PDPA compliance details for personal data processing
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