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Service User Agreement Template for United States

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Key Requirements PROMPT example:

Service User Agreement

"I need a Service User Agreement for my new mobile app development platform launching in March 2025, which will include both free and premium tiers, with specific emphasis on data privacy and API usage terms."

Document background
The Service User Agreement is essential for any business providing services to users in the United States. This document establishes the legal framework for service delivery, protecting both provider and user interests while ensuring compliance with federal and state regulations. It typically covers service terms, user responsibilities, data handling, liability limitations, and termination conditions. The agreement should be tailored to specific service types while maintaining compliance with relevant industry regulations and consumer protection laws.
Suggested Sections

1. Parties: Identifies the service provider and user, including full legal names and addresses

2. Background: Explains context and purpose of the agreement, including brief overview of services

3. Definitions: Defines key terms used throughout agreement for clarity and legal certainty

4. Services Description: Detailed explanation of services being provided, including scope and limitations

5. User Obligations: Lists user responsibilities, acceptable use policies, and compliance requirements

6. Terms of Use: Core terms governing service usage, including license terms and restrictions

7. Privacy Policy: Data collection, handling practices, and privacy compliance measures

8. Termination: Conditions and procedures for ending the agreement, including notice periods

Optional Sections

1. Payment Terms: Details of pricing, payment methods, billing cycles, and refund policies for paid services

2. Service Level Agreement: Performance standards, uptime guarantees, and support commitments for business/enterprise services

3. HIPAA Compliance: Specific provisions for healthcare data handling and HIPAA compliance requirements

Suggested Schedules

1. Data Processing Agreement: Detailed procedures for data handling, security measures, and compliance requirements

2. Service Level Metrics: Specific performance standards, measurement methods, and reporting procedures

3. Acceptable Use Policy: Comprehensive rules and guidelines for service usage and prohibited activities

4. Fee Schedule: Detailed breakdown of all applicable fees, charges, and payment terms

Authors

Alex Denne

Head of Growth (Open Source Law) @ tiktok³ÉÈ˰æ | 3 x UCL-Certified in Contract Law & Drafting | 4+ Years Managing 1M+ Legal Documents | Serial Founder & Legal AI Author

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Industries

FTC Act: Federal Trade Commission Act - Regulates unfair or deceptive practices and requires clear and conspicuous disclosures in service agreements

E-SIGN Act: Electronic Signatures in Global and National Commerce Act - Governs requirements for electronic contracts and signatures in service agreements

COPPA: Children's Online Privacy Protection Act - Must be considered if services might be accessed by children under 13 years of age

ADA: Americans with Disabilities Act - Mandates accessibility requirements for digital services to ensure equal access

CCPA: California Consumer Privacy Act - Privacy requirements for services handling data of California residents

State Privacy Laws: Various state-specific privacy laws (e.g., Virginia, Colorado) that may affect data handling and user rights

Data Breach Laws: State and federal requirements for notification and handling of data breaches affecting user information

UDAP Laws: Unfair and Deceptive Acts and Practices laws - State-specific consumer protection regulations affecting service terms

Automatic Renewal Laws: State-specific laws governing how subscription services can be renewed and requirements for user notification

HIPAA: Health Insurance Portability and Accountability Act - Required compliance for services handling medical information

GLBA: Gramm-Leach-Bliley Act - Required compliance for services handling financial information and related privacy requirements

Teams

Employer, Employee, Start Date, Job Title, Department, Location, Probationary Period, Notice Period, Salary, Overtime, Vacation Pay, Statutory Holidays, Benefits, Bonus, Expenses, Working Hours, Rest Breaks,  Leaves of Absence, Confidentiality, Intellectual Property, Non-Solicitation, Non-Competition, Code of Conduct, Termination,  Severance Pay, Governing Law, Entire Agreemen

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