1. Parties: Identification of the Client and the HR Service Provider, including registration numbers and registered addresses
2. Background: Context of the agreement, including the Client's need for HR services and the Service Provider's expertise
3. Definitions and Interpretation: Definitions of key terms used in the agreement and rules of interpretation
4. Appointment and Scope of Services: Formal appointment of the Service Provider and detailed description of HR services to be provided
5. Duration and Commencement: Term of the agreement, including start date, initial period, and renewal terms
6. Service Provider's Obligations: Detailed obligations including service delivery, compliance with laws, reporting, and personnel requirements
7. Client's Obligations: Client's responsibilities, including providing necessary information and access
8. Service Levels: Performance standards, KPIs, and measurement criteria
9. Fees and Payment: Fee structure, payment terms, invoicing, and review mechanisms
10. Data Protection and Confidentiality: POPIA compliance, data handling requirements, and confidentiality obligations
11. Intellectual Property: Ownership and usage rights of IP created during service provision
12. Personnel and B-BBEE Requirements: Requirements for service provider's personnel and B-BBEE compliance
13. Liability and Indemnification: Limitation of liability, indemnities, and insurance requirements
14. Termination: Termination rights, notice periods, and consequences of termination
15. Post-Termination Obligations: Transition arrangements and ongoing obligations after termination
16. General Provisions: Standard clauses including notices, governing law, dispute resolution, and entire agreement
