Document background
The Support and Maintenance Agreement is essential for businesses operating in Australia that provide or receive ongoing technical, operational, or equipment maintenance services. This document is typically used when establishing a continuing service relationship where regular support, updates, repairs, or maintenance are required. It addresses key aspects such as service scope, performance standards, response times, and fee structures, while ensuring compliance with Australian consumer law and relevant industry regulations. The agreement is particularly important in technology-driven sectors but is adaptable across various industries where ongoing support services are crucial. It provides legal protection for both service providers and customers while establishing clear operational parameters and service expectations.
