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1. Service Levels: Detailed performance metrics and standards, used when specific service levels need to be maintained

2. Change Control: Process for managing changes to services or terms, useful for long-term or complex service arrangements

3. Force Majeure: Provisions for unforeseeable circumstances, particularly relevant in long-term or critical service agreements

4. Insurance: Insurance requirements for either party, important for high-risk or regulated services

5. Compliance with Laws: Specific regulatory compliance obligations, necessary for regulated industries

6. Anti-Bribery and Corruption: Compliance with anti-corruption laws, important for government or regulated sector clients

7. Business Continuity: Disaster recovery and business continuity requirements, crucial for essential services

8. Subcontracting: Terms for engaging subcontractors, relevant when service provider may need to delegate work

9. Non-Solicitation: Prevents poaching of staff, relevant in professional services contexts

10. Audit Rights: Client's right to audit service provider, important in regulated industries or complex services

1. Schedule 1 - Service Description: Detailed breakdown of services, methodologies, and deliverables

2. Schedule 2 - Fee Schedule: Detailed pricing, rate cards, and payment terms

3. Schedule 3 - Service Levels: Specific performance metrics, measurement methods, and remedies

4. Schedule 4 - Key Personnel: Details of key staff assigned to provide the services

5. Schedule 5 - Data Processing Agreement: Detailed terms for handling personal data under PDPO

6. Schedule 6 - Change Control Procedure: Detailed process for requesting and implementing changes

7. Appendix A - Contact Details: Key contacts and escalation procedures for both parties

8. Appendix B - Required Insurance: Specific insurance types and coverage levels required