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Client Service Agreement Template for Ireland

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Key Requirements PROMPT example:

Client Service Agreement

"I need a Client Service Agreement for my IT consultancy firm based in Dublin, providing cloud migration services to enterprise clients, with service level agreements and data protection provisions suitable for handling sensitive customer data starting from March 2025."

Document background
The Client Service Agreement serves as the primary contractual framework for professional service relationships in Ireland. This document is essential when any business or individual provides professional services to clients, whether in a B2B or B2C context. It ensures compliance with Irish contract law, consumer protection legislation, and EU regulations including GDPR. The agreement typically covers service scope, delivery standards, payment terms, intellectual property rights, confidentiality, and liability provisions. A well-structured Client Service Agreement is particularly important in Ireland's service-based economy, where it provides legal protection for both service providers and clients while establishing clear performance expectations and dispute resolution mechanisms.
Suggested Sections

1. Parties: Identification and details of the service provider and client

2. Background: Context of the agreement and brief description of the services to be provided

3. Definitions: Definitions of key terms used throughout the agreement

4. Services: Detailed description of services to be provided, including scope, deliverables, and standards

5. Term and Commencement: Duration of the agreement and start date

6. Payment Terms: Fees, payment schedule, invoicing, and late payment consequences

7. Service Provider Obligations: Key responsibilities and commitments of the service provider

8. Client Obligations: Key responsibilities and commitments of the client

9. Data Protection: GDPR compliance and data handling procedures

10. Confidentiality: Protection of confidential information for both parties

11. Liability and Indemnity: Limitation of liability and indemnification provisions

12. Force Majeure: Provisions for unforeseen circumstances affecting performance

13. Termination: Grounds and procedures for ending the agreement

14. Dispute Resolution: Process for handling disagreements and jurisdiction

15. General Provisions: Standard boilerplate clauses including notices, assignment, and entire agreement

Optional Sections

1. Consumer Protection Rights: Additional protections required when the client is a consumer under Irish law

2. Service Levels: Specific performance metrics and KPIs, used for complex service arrangements

3. Intellectual Property: IP ownership and licensing terms, needed when services involve creation of IP

4. Equipment and Materials: Terms regarding any equipment or materials provided, if applicable

5. Insurance: Specific insurance requirements, particularly for high-risk services

6. Staff and Subcontractors: Terms regarding service provider personnel and use of subcontractors

7. Change Control: Process for managing changes to services or terms, useful for long-term agreements

8. Compliance with Industry Regulations: Specific regulatory compliance requirements for regulated industries

9. Multi-location Services: Additional terms for services provided across multiple locations

10. Business Continuity: Disaster recovery and business continuity requirements for critical services

Suggested Schedules

1. Schedule 1 - Service Description: Detailed specification of services, methodologies, and deliverables

2. Schedule 2 - Charges and Payment: Detailed fee structure, rates, and payment terms

3. Schedule 3 - Service Levels: Detailed performance metrics, measurement methods, and remedies

4. Schedule 4 - Data Processing Agreement: Detailed GDPR-compliant data processing terms

5. Schedule 5 - Key Personnel: Details of key staff assigned to provide the services

6. Appendix A - Change Request Form: Template for requesting and documenting service changes

7. Appendix B - Report Templates: Standard formats for service reports and documentation

8. Appendix C - Contact Details: Contact information for key representatives of both parties

9. Appendix D - Policies and Procedures: Relevant operational policies and procedures

10. Appendix E - Insurance Certificates: Copies of required insurance certificates

Authors

Alex Denne

Head of Growth (Open Source Law) @ tiktok³ÉÈ˰æ | 3 x UCL-Certified in Contract Law & Drafting | 4+ Years Managing 1M+ Legal Documents | Serial Founder & Legal AI Author

Relevant legal definitions
























































Clauses













































Relevant Industries

Professional Services

Information Technology

Consulting

Financial Services

Healthcare

Education

Marketing and Advertising

Legal Services

Engineering

Construction

Real Estate

Business Services

Creative Industries

Telecommunications

Environmental Services

Relevant Teams

Legal

Operations

Sales

Procurement

Risk Management

Compliance

Business Development

Service Delivery

Commercial

Finance

Client Relations

Quality Assurance

Account Management

Relevant Roles

CEO

Managing Director

Business Owner

Legal Counsel

Contract Manager

Operations Director

Project Manager

Account Manager

Sales Director

Procurement Manager

Risk Manager

Compliance Officer

Business Development Manager

Service Delivery Manager

Commercial Director

Industries










Teams

Employer, Employee, Start Date, Job Title, Department, Location, Probationary Period, Notice Period, Salary, Overtime, Vacation Pay, Statutory Holidays, Benefits, Bonus, Expenses, Working Hours, Rest Breaks,  Leaves of Absence, Confidentiality, Intellectual Property, Non-Solicitation, Non-Competition, Code of Conduct, Termination,  Severance Pay, Governing Law, Entire Agreemen

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