tiktok³ÉÈË°æ

All Countries
Procurement
Client Service Agreement

Client Service Agreement Template for Malaysia

Create a bespoke document in minutes,  or upload and review your own.

4.6 / 5
4.8 / 5

Let's create your Client Service Agreement

Thank you! Your submission has been received!
Oops! Something went wrong while submitting the form.

Get your first 2 documents free

Your data doesn't train Genie's AI

You keep IP ownership of your information

Key Requirements PROMPT example:

Client Service Agreement

"I need a Client Service Agreement for my IT consulting firm based in Kuala Lumpur, providing cybersecurity services to financial institutions, with specific emphasis on data protection compliance and service level guarantees."

Celebrated by
Collaborations with
Investors
Document background
The Client Service Agreement is a fundamental legal document used in Malaysian business relationships where one party provides professional services to another. This agreement type is essential for businesses operating in Malaysia that need to formalize their service arrangements while ensuring compliance with local laws, including the Contracts Act 1950 and relevant sector-specific regulations. The document typically includes comprehensive details about service scope, delivery standards, pricing, intellectual property rights, confidentiality obligations, and dispute resolution mechanisms. It's particularly crucial for protecting both parties' interests in long-term service relationships and establishing clear performance expectations and accountability measures.
Suggested Sections

1. Parties: Identifies and provides full details of the contracting parties including registration numbers and registered addresses

2. Background: Sets out the context of the agreement and brief description of the parties' business relationship

3. Definitions and Interpretation: Defines key terms used throughout the agreement and establishes interpretation rules

4. Scope of Services: Detailed description of services to be provided by the service provider

5. Service Provider's Obligations: Key responsibilities and commitments of the service provider

6. Client's Obligations: Key responsibilities and commitments of the client

7. Fees and Payment Terms: Details of service fees, payment schedule, and payment methods

8. Term and Termination: Duration of the agreement and circumstances under which it can be terminated

9. Confidentiality: Obligations regarding confidential information protection

10. Intellectual Property Rights: Ownership and usage rights of intellectual property

11. Data Protection: Compliance with PDPA 2010 and data handling obligations

12. Limitation of Liability: Extent and limitations of each party's liability

13. Force Majeure: Provisions for unforeseen circumstances preventing performance

14. Governing Law and Jurisdiction: Specifies Malaysian law as governing law and jurisdiction for disputes

15. General Provisions: Standard boilerplate clauses including notices, assignment, and entire agreement

Optional Sections

1. Service Level Agreement: Detailed performance metrics and service standards - include when specific service levels need to be maintained

2. Change Control: Process for managing changes to services - include for long-term or complex service arrangements

3. Insurance: Insurance requirements - include for high-risk services or when required by industry regulations

4. Anti-Corruption: Compliance with anti-corruption laws - include when dealing with government entities or high-risk industries

5. Business Continuity: Disaster recovery and business continuity requirements - include for critical services

6. Audit Rights: Client's right to audit service provider - include for regulated industries or critical services

7. Non-Competition: Restrictions on competitive activities - include when sharing sensitive business information

8. Personnel Requirements: Specific requirements for service provider's staff - include when services require specific qualifications or security clearances

Suggested Schedules

1. Schedule 1 - Service Description: Detailed technical specifications and scope of services

2. Schedule 2 - Fee Schedule: Detailed breakdown of fees, rates, and charging mechanisms

3. Schedule 3 - Service Levels: Specific performance metrics, KPIs, and measurement criteria

4. Schedule 4 - Key Personnel: Details of key team members and their roles

5. Schedule 5 - Data Processing Agreement: Detailed data protection and processing requirements

6. Schedule 6 - Change Request Form: Template for requesting and documenting service changes

7. Appendix A - Contact Details: Key contact information for both parties

8. Appendix B - Required Insurance Coverage: Specific insurance types and coverage amounts

Authors

Alex Denne

Head of Growth (Open Source Law) @ tiktok³ÉÈË°æ | 3 x UCL-Certified in Contract Law & Drafting | 4+ Years Managing 1M+ Legal Documents | Serial Founder & Legal AI Author

alex.den.21@genieai.co
Relevant legal definitions


























Clauses






























Relevant Industries

Professional Services

Information Technology

Management Consulting

Financial Services

Business Process Outsourcing

Marketing and Advertising

Engineering Services

Healthcare Services

Educational Services

Legal Services

Telecommunications

Real Estate Services

Relevant Teams

Legal

Procurement

Operations

Business Development

Account Management

Compliance

Risk Management

Finance

Commercial

Project Management

Service Delivery

Customer Relations

Executive Leadership

Relevant Roles

Chief Executive Officer

Chief Operating Officer

Legal Counsel

Contract Manager

Procurement Manager

Business Development Manager

Account Manager

Operations Manager

Compliance Officer

Risk Manager

Project Manager

Service Delivery Manager

Commercial Director

Chief Financial Officer

Managing Director

Industries







Teams

Employer, Employee, Start Date, Job Title, Department, Location, Probationary Period, Notice Period, Salary, Overtime, Vacation Pay, Statutory Holidays, Benefits, Bonus, Expenses, Working Hours, Rest Breaks,  Leaves of Absence, Confidentiality, Intellectual Property, Non-Solicitation, Non-Competition, Code of Conduct, Termination,  Severance Pay, Governing Law, Entire Agreemen

Find the exact document you need

Professional Services Agreement

Malaysian-law governed agreement for professional services provision, establishing service terms and mutual obligations between provider and client.

find out more

Loan Agreement Document

A Malaysian law-governed agreement establishing terms and conditions for a loan facility between lender and borrower, including principal, interest, repayment terms, and security arrangements.

find out more

Company Contract Agreement

A Malaysian law-governed agreement establishing contractual terms and conditions between companies, defining their business relationship and mutual obligations.

find out more

Business Transfer Agreement

A Malaysian law-governed agreement facilitating the complete transfer of business assets and operations from one entity to another.

find out more

Contract For Service And Contract Of Service

Malaysian law-compliant agreement defining either employment or independent contractor relationships, including terms, conditions, and obligations of all parties.

find out more

Terms Of Business Agreement

A Malaysian law-governed agreement establishing key terms and conditions for business relationships between parties, including service delivery, payment terms, and mutual obligations.

find out more

Individual Consultant Agreement

Malaysian law-governed agreement between a company and an independent consultant, establishing terms of engagement and scope of services.

find out more

Terms Of Service Agreement

A Malaysian law-compliant agreement outlining the terms and conditions for service provision and usage between service providers and their users.

find out more

Client Service Agreement

A Malaysian law-governed agreement establishing terms and conditions for professional service delivery between a service provider and client.

find out more

Simple Contract For Services

Malaysian-law governed service agreement establishing terms between service provider and client, with clear deliverables and payment terms.

find out more

Service Provider Agreement

A Malaysian law-governed agreement defining the terms and conditions between a service provider and client for the provision of specified services.

find out more

Service Agreement Contract

A Malaysian law-governed agreement defining the terms and conditions for service provision between a service provider and client.

find out more

Master Subscription Agreement

A Malaysian law-governed agreement establishing terms for subscription-based services, including service delivery, payment terms, and compliance with local regulations.

find out more

Landlord Rental Agreement

A Malaysian law-governed agreement establishing rental terms and conditions between landlord and tenant, including rights, obligations, and compliance with local property regulations.

find out more

General Service Agreement

A Malaysian law-governed agreement establishing terms and conditions for service provision between parties, including scope, payment terms, and mutual obligations.

find out more

Contract For Payment Agreement

A Malaysian law-governed agreement that establishes payment terms, schedules, and obligations between parties, ensuring legal compliance and protection for all involved parties.

find out more

Client Confidentiality Agreement

A Malaysian law-governed confidentiality agreement protecting sensitive information shared between clients and service providers.

find out more

Client Agreement Contract

A Malaysian law-governed agreement establishing terms and conditions between service providers and their clients, ensuring regulatory compliance and mutual protection of interests.

find out more

Download our whitepaper on the future of AI in Legal

By providing your email address you are consenting to our Privacy Notice.
Thank you for downloading our whitepaper. This should arrive in your inbox shortly. In the meantime, why not jump straight to a section that interests you here: /our-research
Oops! Something went wrong while submitting the form.

³Ò±ð²Ô¾±±ð’s Security Promise

Genie is the safest place to draft. Here’s how we prioritise your privacy and security.

Your documents are private:

We do not train on your data; ³Ò±ð²Ô¾±±ð’s AI improves independently

All data stored on Genie is private to your organisation

Your documents are protected:

Your documents are protected by ultra-secure 256-bit encryption

Our bank-grade security infrastructure undergoes regular external audits

We are ISO27001 certified, so your data is secure

Organizational security

You retain IP ownership of your documents

You have full control over your data and who gets to see it

Innovation in privacy:

Genie partnered with the Computational Privacy Department at Imperial College London

Together, we ran a £1 million research project on privacy and anonymity in legal contracts

Want to know more?

Visit our for more details and real-time security updates.

Read our Privacy Policy.