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1. Change Control: Process for managing changes to scope, timeline, or budget - include when project is complex or likely to evolve

2. Service Levels: Performance metrics and standards - include when specific service levels need to be maintained

3. Testing and Quality Assurance: Quality control processes - include for technology or complex deliverables

4. Business Continuity: Disaster recovery and business continuity requirements - include for critical services

5. Data Protection: Specific data handling requirements - include when personal or sensitive data is involved

6. Knowledge Transfer: Requirements for training or knowledge sharing - include when handover is required

7. Transition Services: Entry and exit transition requirements - include for ongoing services

8. Location and Access Requirements: Specific requirements about work location or system access - include for on-site services

1. Schedule 1 - Detailed Technical Specifications: Technical requirements, methodologies, and standards

2. Schedule 2 - Deliverables Description: Detailed specifications for each deliverable

3. Schedule 3 - Project Plan: Detailed timeline, resources, and dependencies

4. Schedule 4 - Pricing Breakdown: Detailed cost structure, rates, and payment milestones

5. Schedule 5 - Key Personnel: Names, roles, and responsibilities of key team members

6. Appendix A - Required Forms and Templates: Standard forms for project management, reporting, and acceptance

7. Appendix B - Service Level Metrics: Detailed service level calculations and measurements

8. Appendix C - Change Request Template: Standard format for requesting and documenting changes