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Store Manager Evaluation Form
"I need a Store Manager Evaluation Form for our Nigerian supermarket chain that includes KPIs for managing multiple locations and handling high-volume operations, to be implemented across our 15 branches starting January 2025."
1. Employee Information: Basic details including name, employee ID, store location, date of hire, and evaluation period
2. Performance Rating Scale: Explanation of the rating system used (typically 1-5 or similar scale) with clear definitions for each rating level
3. Key Performance Areas: Core evaluation criteria including sales targets, store operations, team management, customer service, and inventory management
4. Leadership Competencies: Assessment of management skills, decision-making, team development, and strategic thinking
5. Operational Metrics: Quantitative performance indicators such as sales figures, shrinkage rates, customer satisfaction scores
6. Goal Achievement: Review of previously set goals and extent of their achievement
7. Development Plan: Areas identified for improvement and specific action plans
8. Overall Performance Summary: Final evaluation rating and comprehensive performance summary
9. Acknowledgment: Signatures of evaluator, employee, and HR representative, with date and comments section
1. 360-Degree Feedback: Include when comprehensive feedback from multiple stakeholders (subordinates, peers, customers) is part of the evaluation process
2. Project Management Assessment: Add for stores involved in special projects or renovations during the evaluation period
3. Multi-Store Oversight: Include for managers responsible for multiple store locations
4. Crisis Management Evaluation: Add when assessing performance during significant challenges or emergencies
5. Training and Development Record: Include when specific training programs or certifications were part of the performance period
6. Cultural Competency Assessment: Add for stores in diverse communities or tourist areas requiring specific cultural awareness
1. Schedule A: Performance Metrics Dashboard: Detailed breakdown of quantitative performance indicators and calculations
2. Schedule B: Competency Framework: Detailed descriptions of each competency and behavioral indicators
3. Schedule C: Store Performance Data: Historical store performance data and benchmarks
4. Appendix 1: Goal Setting Template: Template for setting SMART goals for the next evaluation period
5. Appendix 2: Development Resources: List of available training programs and development resources
6. Appendix 3: Performance Improvement Plan Template: Standard template for documenting performance improvement requirements if needed
Authors
Retail
Wholesale
Fast-Moving Consumer Goods (FMCG)
Fashion and Apparel
Supermarkets
Convenience Stores
Department Stores
Specialty Retail
Pharmacy Retail
Electronics Retail
Food and Beverage Retail
Human Resources
Retail Operations
Performance Management
Employee Relations
Training and Development
Store Operations
Regional Management
Corporate Management
Store Manager
Retail Operations Manager
Branch Manager
Area Manager
Regional Manager
District Manager
Retail Director
Operations Director
Human Resources Manager
Performance Management Specialist
Employee Relations Manager
Retail Training Manager
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