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1. Personnel and Key Staff: Include when specific personnel requirements or key staff commitments are crucial

2. Security Requirements: Include for services involving IT systems or sensitive data access

3. Business Continuity: Include for critical services requiring disaster recovery planning

4. Audit Rights: Include when customer requires rights to audit service provider's operations

5. Insurance: Include when specific insurance coverage requirements are necessary

6. Anti-Corruption: Include for international services or high-risk sectors

7. Environmental, Social and Governance: Include when ESG compliance is important to the customer

8. Change Control: Include for complex services likely to require formal change management

9. Transition and Exit: Include when complex service transition or exit assistance is required

1. Schedule 1 - Service Description: Detailed description of each service offering

2. Schedule 2 - Service Levels and KPIs: Specific service level commitments and measurement criteria

3. Schedule 3 - Charges and Pricing: Detailed pricing structure, rates, and payment terms

4. Schedule 4 - Data Processing Agreement: GDPR-compliant data processing terms and details

5. Schedule 5 - Security Requirements: Detailed security protocols and requirements

6. Schedule 6 - Governance and Reporting: Service management and reporting requirements

7. Appendix A - Template Statement of Work: Standard format for ordering specific services

8. Appendix B - Contact Details: Key contacts and escalation procedures

9. Appendix C - Approved Subcontractors: List of pre-approved subcontractors if applicable