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HR Service Level Agreement

HR Service Level Agreement Template for New Zealand

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Key Requirements PROMPT example:

HR Service Level Agreement

"I need an HR Service Level Agreement for outsourcing our complete HR functions to an external provider starting March 2025, with specific focus on recruitment, payroll, and employee relations for our 200-person technology company in Auckland."

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Document background
This HR Service Level Agreement is essential for organizations in New Zealand seeking to formalize their HR service delivery arrangements, whether with external providers or internal HR departments. The document is specifically designed to comply with New Zealand's employment law framework while establishing clear service standards, performance metrics, and accountability measures. It's particularly valuable when organizations are outsourcing HR functions, establishing shared services centers, or implementing formal service delivery standards for internal HR operations. The agreement covers crucial aspects such as service scope, performance standards, compliance requirements, data protection, and reporting mechanisms, ensuring alignment with local regulatory requirements and business needs.
Suggested Sections

1. Parties: Identification of the HR service provider and the client organization

2. Background: Context of the agreement and the business relationship between the parties

3. Definitions: Key terms used throughout the agreement

4. Scope of Services: Detailed description of HR services to be provided

5. Service Provider Obligations: Key responsibilities and commitments of the HR service provider

6. Client Obligations: Responsibilities and commitments of the client organization

7. Service Levels: Specific performance metrics, KPIs, and service standards

8. Reporting and Review: Regular reporting requirements and performance review processes

9. Fees and Payment Terms: Pricing structure, payment schedule, and related terms

10. Compliance and Legal Requirements: Commitment to comply with relevant NZ employment laws and regulations

11. Data Protection and Privacy: Obligations regarding handling of personal and confidential information

12. Term and Termination: Duration of agreement and termination provisions

13. Dispute Resolution: Process for handling disagreements and disputes

14. General Provisions: Standard legal clauses including governing law, notices, and amendments

Optional Sections

1. Transition Services: Details of service transition arrangements, used when taking over from another provider

2. Business Continuity: Disaster recovery and business continuity provisions, important for critical HR functions

3. Intellectual Property: IP rights and obligations, needed when custom HR solutions or materials are developed

4. International Services: Additional provisions for cross-border HR services, if applicable

5. Technology and Systems: Specific provisions regarding HR software and systems, if technology services are included

6. Staff Training: Provisions for training client staff on HR processes, if included in scope

7. Subcontracting: Terms governing use of subcontractors, if permitted

Suggested Schedules

1. Schedule 1: Detailed Service Descriptions: Comprehensive breakdown of each HR service to be provided

2. Schedule 2: Service Levels and KPIs: Detailed metrics and performance standards for each service area

3. Schedule 3: Fee Schedule: Detailed pricing structure and payment terms

4. Schedule 4: Required Reports: Templates and specifications for required reporting

5. Schedule 5: Key Personnel: Details of key staff members and their roles

6. Appendix A: Service Request Procedures: Process flow for requesting and delivering HR services

7. Appendix B: Compliance Checklist: Checklist of relevant NZ employment law compliance requirements

8. Appendix C: Data Protection Protocol: Detailed procedures for handling personal and confidential information

Authors

Alex Denne

Head of Growth (Open Source Law) @ tiktok³ÉÈË°æ | 3 x UCL-Certified in Contract Law & Drafting | 4+ Years Managing 1M+ Legal Documents | Serial Founder & Legal AI Author

alex.den.21@genieai.co
Relevant legal definitions









































Clauses









































Relevant Industries

Professional Services

Technology

Manufacturing

Healthcare

Financial Services

Education

Retail

Construction

Hospitality

Non-Profit

Government

Telecommunications

Relevant Teams

Human Resources

Legal

Procurement

Operations

Compliance

Executive Leadership

Finance

Administration

Relevant Roles

HR Director

HR Manager

Chief Human Resources Officer

HR Business Partner

HR Operations Manager

Procurement Manager

Chief Operating Officer

General Counsel

Compliance Officer

Contract Manager

HR Service Delivery Manager

Chief Executive Officer

Legal Counsel

HR Administrator

Industries








Teams

Employer, Employee, Start Date, Job Title, Department, Location, Probationary Period, Notice Period, Salary, Overtime, Vacation Pay, Statutory Holidays, Benefits, Bonus, Expenses, Working Hours, Rest Breaks,  Leaves of Absence, Confidentiality, Intellectual Property, Non-Solicitation, Non-Competition, Code of Conduct, Termination,  Severance Pay, Governing Law, Entire Agreemen

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