Create a bespoke document in minutes, Â or upload and review your own.
Get your first 2 documents free
Your data doesn't train Genie's AI
You keep IP ownership of your information
Customer Service Agreement
"I need a Customer Service Agreement for my e-commerce business based in Singapore, covering 24/7 customer support services including live chat and email support, starting from March 2025, with specific provisions for handling customer data and complaints resolution."
1. Parties: Identification of service provider and customer, including full legal names and addresses
2. Background: Context of the agreement and brief description of the services to be provided
3. Definitions: Key terms used tHRoughout the agreement
4. Services: Detailed description of services to be provided, including scope and delivery methods
5. Fees and Payment: Pricing structure, payment terms, and billing procedures
6. Term and Termination: Duration of agreement and circumstances for termination
7. Data Protection: PDPA compliance measures and data handling procedures
8. Liability and Indemnification: Limitation of liability and indemnification provisions
9. Governing Law: Specification of Singapore law and jurisdiction
1. Service Levels: Specific performance metrics and standards for technical or measurable services
2. Intellectual Property: IP rights and ownership provisions for services involving creation or use of intellectual property
3. Force Majeure: Provisions for unforeseen circumstances in long-term or critical service arrangements
4. Insurance: Insurance requirements and coverage for high-risk services or regulatory compliance
5. Confidentiality: Protection of confidential information when sensitive information is shared
1. Service Description Schedule: Detailed technical specifications of services
2. Fee Schedule: Detailed pricing breakdown and payment terms
3. Service Level Agreement: Specific performance metrics and remedies
4. Data Processing Agreement: Detailed data protection and processing terms
5. Contact Information Schedule: Key personnel and escalation procedures
Authors
Find the exact document you need
Download our whitepaper on the future of AI in Legal
³Ò±ð²Ô¾±±ð’s Security Promise
Genie is the safest place to draft. Here’s how we prioritise your privacy and security.
Your documents are private:
We do not train on your data; ³Ò±ð²Ô¾±±ð’s AI improves independently
All data stored on Genie is private to your organisation
Your documents are protected:
Your documents are protected by ultra-secure 256-bit encryption
Our bank-grade security infrastructure undergoes regular external audits
We are ISO27001 certified, so your data is secure
Organizational security
You retain IP ownership of your documents
You have full control over your data and who gets to see it
Innovation in privacy:
Genie partnered with the Computational Privacy Department at Imperial College London
Together, we ran a £1 million research project on privacy and anonymity in legal contracts
Want to know more?
Visit our for more details and real-time security updates.
Read our Privacy Policy.