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1. Data Protection: Required if services involve processing of personal or sensitive data

2. Regulatory Compliance: Necessary for regulated industries or when services involve regulatory obligations

3. Business Continuity: Important for critical services or when required by group policy

4. Audit Rights: May be needed for regulated entities or public companies

5. Force Majeure: Optional but recommended for long-term or critical services

6. Insurance: May be required by corporate policy or for specific high-risk services

7. Migration Services: Needed if there's potential for service transition to different providers

8. Tax Matters: Detailed tax provisions if complex cross-border services are involved

1. Schedule 1 - Service Descriptions: Detailed descriptions of each service, including scope, deliverables, and exclusions

2. Schedule 2 - Service Levels: Detailed performance metrics, measurement methods, and reporting requirements

3. Schedule 3 - Charges: Detailed pricing methodology, cost allocation, and transfer pricing documentation

4. Schedule 4 - Governance Procedures: Detailed procedures for service management, escalation, and reporting

5. Schedule 5 - Key Personnel: List of key personnel and their roles in service delivery

6. Appendix A - Service Request Form: Template for requesting additional or modified services

7. Appendix B - Report Templates: Standard templates for service level and performance reporting

8. Appendix C - Rate Card: Standard rates for additional services or out-of-scope work