1. Parties: Identification of the service provider and service recipient, including full legal names, registration details, and addresses as per UAE requirements
2. Background: Context of the agreement, brief description of the parties' businesses, and the purpose of entering into the service management arrangement
3. Definitions: Detailed definitions of terms used throughout the agreement, including specific service management terminology
4. Scope of Services: Comprehensive description of the services to be provided, including core service management obligations and responsibilities
5. Term and Renewal: Duration of the agreement, commencement date, and provisions for renewal or extension
6. Service Provider Obligations: Detailed obligations of the service provider, including service levels, reporting requirements, and compliance with UAE laws
7. Client Obligations: Responsibilities and obligations of the client, including access provisions, information sharing, and cooperation requirements
8. Fees and Payment Terms: Detailed fee structure, payment schedule, invoicing requirements, and payment terms compliant with UAE commercial laws
9. Performance Monitoring: KPIs, service level measurements, reporting requirements, and performance review processes
10. Governance and Management: Management structure, escalation procedures, regular review meetings, and decision-making processes
11. Confidentiality: Provisions for protecting confidential information and trade secrets, compliant with UAE data protection requirements
12. Intellectual Property: Ownership and usage rights of IP created or used during service delivery
13. Liability and Indemnification: Limitations of liability, indemnification provisions, and insurance requirements as per UAE law
14. Force Majeure: Events constituting force majeure and their consequences, aligned with UAE legal principles
15. Termination: Grounds for termination, notice periods, and consequences of termination
16. Governing Law and Jurisdiction: Specification of UAE law as governing law and jurisdiction for dispute resolution
17. General Provisions: Standard boilerplate clauses including notices, amendments, assignment, and entire agreement provisions
