Create a bespoke document in minutes, Â or upload and review your own.
Get your first 2 documents free
Your data doesn't train Genie's AI
You keep IP ownership of your information
Service Management Contract
"Need a Service Management Contract for our IT infrastructure services provider, covering 24/7 support, monthly SLA reporting, and strict data protection requirements under Singapore law, to commence from March 2025."
1. Parties: Identification and details of contracting parties
2. Background: Context and purpose of the service management arrangement
3. Definitions: Key terms used throughout the agreement
4. Scope of Services: Detailed description of services to be provided
5. Service Levels: Performance metrics and standards
6. Term and Termination: Duration and conditions for ending the agreement
7. Fees and Payment: Pricing, payment terms, and invoicing
8. Governance: Management structure and decision-making processes
1. Change Management: Procedures for implementing changes to services, applicable for complex or long-term service arrangements
2. Transition Services: Handover and implementation procedures when services are being transferred from another provider
3. Business Continuity: Disaster recovery and continuity plans for critical services or high-risk environments
4. Data Protection: Specific data handling requirements when personal or sensitive data is involved
1. Service Level Agreement (SLA): Detailed performance metrics and measurement criteria
2. Pricing Schedule: Detailed breakdown of fees and charges
3. Service Description: Detailed technical specifications of services
4. Key Personnel: List of key staff and their roles
5. Governance Procedures: Detailed procedures for service management
6. Exit Plan: Procedures for service termination and transition
Authors
Find the exact document you need
Download our whitepaper on the future of AI in Legal
³Ò±ð²Ô¾±±ð’s Security Promise
Genie is the safest place to draft. Here’s how we prioritise your privacy and security.
Your documents are private:
We do not train on your data; ³Ò±ð²Ô¾±±ð’s AI improves independently
All data stored on Genie is private to your organisation
Your documents are protected:
Your documents are protected by ultra-secure 256-bit encryption
Our bank-grade security infrastructure undergoes regular external audits
We are ISO27001 certified, so your data is secure
Organizational security
You retain IP ownership of your documents
You have full control over your data and who gets to see it
Innovation in privacy:
Genie partnered with the Computational Privacy Department at Imperial College London
Together, we ran a £1 million research project on privacy and anonymity in legal contracts
Want to know more?
Visit our for more details and real-time security updates.
Read our Privacy Policy.