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Mutual Service Agreement
1. Parties: Identification and details of the contracting parties, including registered addresses and company registration numbers
2. Background: Context of the agreement and the parties' intention to provide services to each other
3. Definitions: Definitions of key terms used throughout the agreement
4. Scope of Services: Detailed description of the services to be provided by each party
5. Service Levels: Quality standards and performance metrics for the services
6. Mutual Obligations: General obligations and responsibilities of each party
7. Fees and Payment Terms: Pricing, payment schedules, and invoicing procedures
8. Term and Termination: Duration of the agreement and conditions for termination
9. Intellectual Property Rights: Ownership and usage rights of IP created or used during service provision
10. Confidentiality: Protection and handling of confidential information
11. Data Protection: GDPR compliance and data handling requirements
12. Liability and Indemnification: Allocation of risks and responsibilities for damages
13. Force Majeure: Provisions for unforeseen circumstances affecting service delivery
14. Governing Law and Jurisdiction: Specification of Danish law as governing law and jurisdiction for disputes
15. General Provisions: Miscellaneous legal provisions including assignment, severability, and entire agreement
1. Insurance: Required when services involve significant risks or regulatory requirements for insurance coverage
2. Audit Rights: Included when parties need rights to audit each other's service delivery or compliance
3. Personnel Requirements: Used when specific qualifications or security clearances are required for service delivery
4. Environmental Compliance: Necessary when services have environmental impacts or sustainability requirements
5. Subcontracting: Include when parties may need to subcontract certain services
6. Change Management: Required for long-term agreements where service scope may need adjustment
7. Business Continuity: Important for critical services requiring disaster recovery planning
8. Export Control: Necessary when services involve international data or technology transfers
1. Schedule A - Service Specifications: Detailed technical specifications of services to be provided by each party
2. Schedule B - Service Levels and KPIs: Specific performance metrics, measurement methods, and reporting requirements
3. Schedule C - Pricing and Payment Schedule: Detailed fee structure, payment terms, and any variable pricing elements
4. Schedule D - Contact Details and Escalation Procedure: Key contacts and communication protocols for both parties
5. Schedule E - Data Processing Agreement: GDPR-compliant data processing terms and procedures
6. Schedule F - Security Requirements: IT security and physical security requirements for service delivery
7. Appendix 1 - Form of Change Order: Template for documenting agreed changes to services or terms
8. Appendix 2 - Required Insurance Coverage: Specific insurance types and coverage levels required
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