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Recruiting Service Level Agreement Template for Hong Kong

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Key Requirements PROMPT example:

Recruiting Service Level Agreement

"I need a Recruiting Service Level Agreement for our Hong Kong tech company's expansion in Q2 2025, covering high-volume recruitment services (50+ positions) with strict KPIs for time-to-fill and candidate quality, including provisions for bulk hiring discounts and technical skill assessment requirements."

Document background
The Recruiting Service Level Agreement is essential for organizations engaging external recruitment services in Hong Kong's competitive talent market. This document establishes a formal framework for managing the relationship between recruitment service providers and client companies, ensuring clear performance metrics and service standards. It addresses key aspects such as candidate sourcing, screening processes, fee structures, and compliance with Hong Kong's employment laws and data privacy requirements. The agreement is particularly important given Hong Kong's unique position as a global financial center with specific regulatory requirements and multicultural business environment. Organizations should implement this agreement when establishing long-term recruitment partnerships or engaging recruitment services for multiple positions to ensure consistent service delivery and measurable outcomes.
Suggested Sections

1. Parties: Identification of the service provider (recruitment agency) and the client company, including full legal names and registered addresses

2. Background: Context of the agreement and brief description of the parties' intentions

3. Definitions: Definitions of key terms used throughout the agreement

4. Scope of Services: Detailed description of recruitment services to be provided, including types of positions, geographical coverage, and exclusivity terms if any

5. Service Provider Obligations: Specific responsibilities of the recruitment agency, including screening processes, candidate sourcing methods, and communication protocols

6. Client Obligations: Client's responsibilities, including providing job descriptions, feedback timeframes, and necessary information

7. Service Level Requirements: Specific performance metrics, KPIs, and service standards the recruitment agency must meet

8. Fees and Payment Terms: Fee structure, payment schedule, and conditions for fee payment

9. Data Protection and Confidentiality: Obligations regarding handling of personal data and confidential information in compliance with Hong Kong laws

10. Term and Termination: Duration of the agreement and circumstances under which it can be terminated

11. Warranties and Indemnities: Guarantees provided by both parties and protection against potential claims

12. Dispute Resolution: Process for resolving disagreements, including jurisdiction and governing law

13. General Provisions: Standard contract clauses including notices, assignment, and entire agreement

Optional Sections

1. International Recruitment: Additional terms for cross-border recruitment services, including visa assistance and compliance with immigration laws

2. Volume Hiring Provisions: Special terms and pricing for bulk hiring requirements

3. Replacement Guarantees: Terms for replacing candidates who leave within a specified period

4. Executive Search Services: Specific provisions for C-suite and senior executive recruitment

5. Off-Limits Agreement: Restrictions on recruiting from client's organization

6. Success-Based Pricing: Alternative fee structures based on successful placements

7. Training and Onboarding Support: Additional services for candidate integration

8. Crisis Management: Procedures for handling recruitment during extraordinary circumstances

Suggested Schedules

1. Schedule 1 - Fee Schedule: Detailed breakdown of all fees, including placement fees, retainer structures, and additional service charges

2. Schedule 2 - Service Level Metrics: Detailed KPIs, measurement methods, and reporting requirements

3. Schedule 3 - Required Reports: Templates and specifications for regular reporting requirements

4. Schedule 4 - Communication Protocols: Detailed procedures for regular communications and escalation paths

5. Appendix A - Standard Operating Procedures: Detailed recruitment processes and methodologies

6. Appendix B - Compliance Checklist: List of regulatory requirements and compliance procedures

7. Appendix C - Data Protection Protocol: Specific procedures for handling personal data in compliance with PDPO

8. Appendix D - Role Categories: Classification of different position types and corresponding service levels

Authors

Alex Denne

Head of Growth (Open Source Law) @ tiktok³ÉÈ˰æ | 3 x UCL-Certified in Contract Law & Drafting | 4+ Years Managing 1M+ Legal Documents | Serial Founder & Legal AI Author

Relevant legal definitions







































Clauses


































Relevant Industries

Financial Services

Technology

Manufacturing

Retail

Healthcare

Professional Services

Education

Real Estate

Logistics

Hospitality

Construction

Insurance

Telecommunications

Media and Entertainment

Relevant Teams

Human Resources

Legal

Procurement

Compliance

Operations

Finance

Senior Management

Talent Acquisition

Relevant Roles

Human Resources Director

Talent Acquisition Manager

Procurement Manager

Legal Counsel

HR Business Partner

Chief Human Resources Officer

Recruitment Manager

Operations Director

Hiring Manager

Contract Manager

Compliance Officer

HR Operations Manager

Industries








Teams

Employer, Employee, Start Date, Job Title, Department, Location, Probationary Period, Notice Period, Salary, Overtime, Vacation Pay, Statutory Holidays, Benefits, Bonus, Expenses, Working Hours, Rest Breaks,  Leaves of Absence, Confidentiality, Intellectual Property, Non-Solicitation, Non-Competition, Code of Conduct, Termination,  Severance Pay, Governing Law, Entire Agreemen

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