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Recruiting Service Level Agreement
"I need a Recruiting Service Level Agreement for my tech company to engage a recruitment agency for hiring 50 software developers in Ireland by March 2025, with strict KPIs for time-to-hire and candidate quality, including specific provisions for technical assessment and remote hiring processes."
1. Parties: Identification of the service provider (recruitment agency) and the client company
2. Background: Context of the agreement and brief description of the parties' business relationship
3. Definitions: Definitions of key terms used throughout the agreement
4. Scope of Services: Detailed description of recruitment services to be provided, including search, screening, and selection processes
5. Service Provider Obligations: Specific responsibilities and commitments of the recruitment agency
6. Client Obligations: Responsibilities and commitments of the client company
7. Service Levels: Specific performance metrics, KPIs, and quality standards
8. Fees and Payment Terms: Detailed fee structure, payment schedule, and related terms
9. Data Protection and Confidentiality: GDPR compliance and confidentiality obligations
10. Term and Termination: Duration of agreement and termination provisions
11. Warranties and Representations: Guarantees provided by both parties
12. Limitation of Liability: Limits on liability and indemnification provisions
13. General Provisions: Standard legal clauses including governing law, notices, and entire agreement
1. International Recruitment: Additional provisions for cross-border recruitment services, including work permit assistance
2. Volume Recruitment: Specific terms for high-volume recruitment campaigns
3. Executive Search: Additional terms for executive-level recruitment services
4. Temporary Staffing: Terms specific to temporary staff placement services
5. Assessment Services: Additional terms for candidate assessment and testing services
6. Recruitment Process Outsourcing: Terms for full RPO services if applicable
7. On-site Services: Terms for when recruitment staff are placed on-site at client premises
8. Background Checking Services: Specific terms for background verification services
1. Schedule 1 - Service Level Metrics: Detailed KPIs, measurement methods, and reporting requirements
2. Schedule 2 - Fee Structure: Detailed breakdown of all fees, including placement fees, retainer structures, and additional services
3. Schedule 3 - Required Personnel Specifications: Template for job specifications and requirements
4. Schedule 4 - Data Processing Agreement: Detailed GDPR-compliant data processing terms
5. Schedule 5 - Service Delivery Process: Detailed recruitment workflow and methodology
6. Appendix A - Reporting Templates: Standard templates for performance and activity reporting
7. Appendix B - Key Personnel: List of key contacts and responsible personnel from both parties
8. Appendix C - Compliance Checklist: Checklist of regulatory requirements and compliance measures
Authors
Technology
Financial Services
Healthcare
Manufacturing
Retail
Professional Services
Education
Construction
Telecommunications
Pharmaceuticals
Energy
Transport and Logistics
Hospitality
Media and Entertainment
Public Sector
Human Resources
Legal
Procurement
Compliance
Operations
Finance
Senior Management
Talent Acquisition
Business Development
Risk Management
HR Director
Talent Acquisition Manager
Recruitment Manager
HR Business Partner
Chief Human Resources Officer
Hiring Manager
Operations Director
Procurement Manager
Legal Counsel
Compliance Officer
HR Operations Manager
Resource Manager
Account Manager
Business Development Manager
Managing Director
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