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1. Service Credits: Include when specific service levels with financial penalties are required

2. Business Continuity: Include for critical services requiring disaster recovery and business continuity plans

3. Transition and Exit: Include when complex service transition or exit arrangements are needed

4. Security Requirements: Include when handling sensitive data or systems requiring specific security measures

5. Audit Rights: Include when customer requires specific audit or compliance verification rights

6. Staff and Key Personnel: Include when specific personnel or staff transfer provisions are needed

7. Third Party Rights: Include when third parties need specific rights under the agreement

8. Anti-Bribery and Modern Slavery: Include for compliance with specific regulatory requirements

1. Schedule 1 - Services Description: Detailed description of services, specifications, and deliverables

2. Schedule 2 - Service Levels: Specific service levels, measurement, and reporting requirements

3. Schedule 3 - Charges: Detailed pricing, rate cards, and payment mechanisms

4. Schedule 4 - Customer Dependencies: Detailed customer obligations and requirements

5. Schedule 5 - Data Processing Agreement: GDPR-compliant data processing terms and details

6. Schedule 6 - Security Requirements: Detailed security policies and requirements

7. Schedule 7 - Change Control Procedure: Detailed process for managing contract and service changes

8. Appendix 1 - Form of Work Order: Template for ordering specific services under the agreement

9. Appendix 2 - Key Personnel: Details of key staff and personnel requirements

10. Appendix 3 - Approved Subcontractors: List of approved subcontractors and their roles