Document background
The Support Agreement serves as a crucial legal framework for establishing and managing ongoing support services between service providers and their customers in the Netherlands. This document type is essential when organizations require formalized support arrangements for their products, systems, or services, whether in IT, operational, or maintenance contexts. The agreement, governed by Dutch law, specifically addresses key aspects such as service levels, response times, support scope, pricing, and operational procedures. It incorporates requirements from the Dutch Civil Code and relevant EU regulations, particularly concerning service provision and data protection. The Support Agreement is typically used when businesses need to establish clear parameters for support services, ensure compliance with Dutch legal requirements, and create accountability for service delivery standards.
