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Vendor Service Agreement
"I need a Vendor Service Agreement for a Singapore-based IT consulting firm that will provide software development services to my company, with specific data protection clauses and service level requirements to ensure 99.9% system uptime starting from March 2025."
1. Parties: Identification and details of contracting parties
2. Background: Context and purpose of the agreement
3. Definitions: Key terms used throughout the agreement
4. Services: Detailed description of services to be provided
5. Payment Terms: Pricing, payment schedule, and invoicing details
6. Term and Termination: Duration and termination provisions
7. Confidentiality: Protection of confidential information
8. Liability and Indemnification: Risk allocation between parties
9. Governing Law: Singapore law and jurisdiction provisions
1. Data Protection: PDPA compliance provisions for handling personal data
2. Intellectual Property: IP ownership and licensing terms for created or used intellectual property
3. Insurance: Insurance requirements and coverage obligations for high-risk services
4. Service Levels: Performance metrics and standards for technical or ongoing services
5. Force Majeure: Provisions for unforeseen circumstances in long-term or critical services
1. Service Description Schedule: Detailed scope of services and deliverables
2. Pricing Schedule: Detailed pricing breakdown and payment terms
3. Service Level Agreement: Detailed performance metrics and service standards
4. Data Processing Agreement: PDPA compliance details and data handling procedures
5. Contact Details: Key personnel and escalation matrix for both parties
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