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Business Level Agreement

Business Level Agreement Template for United Arab Emirates

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Key Requirements PROMPT example:

Business Level Agreement

"I need a Business Level Agreement for a UAE-based technology services partnership between my IT consulting firm and a government entity in Dubai, to commence from March 2025, with specific emphasis on data protection and cybersecurity compliance."

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Document background
The Business Level Agreement serves as a master document for establishing and managing strategic business relationships in the UAE market. It is particularly useful when organizations need to formalize their business collaboration while ensuring compliance with UAE legal requirements, including the UAE Civil Code (Federal Law No. 5 of 1985) and Commercial Transactions Law (Federal Law No. 18 of 1993). This document typically includes detailed provisions for governance, performance standards, risk allocation, and operational parameters, making it suitable for complex business relationships that require structured management and oversight. The agreement is designed to accommodate the specific requirements of UAE business practices while providing flexibility for various business models and sector-specific needs.
Suggested Sections

1. Parties: Identification and details of the contracting parties, including full legal names, registration numbers, and registered addresses

2. Background: Context of the agreement, relationship between parties, and purpose of the BLA

3. Definitions: Detailed definitions of terms used throughout the agreement to ensure clarity and prevent misinterpretation

4. Scope of Agreement: Clear outline of the business relationship scope, services, or operations covered by the agreement

5. Duration and Term: Period of the agreement, including start date, initial term, and renewal provisions

6. Business Objectives and Commitments: Specific business goals, targets, and mutual commitments of the parties

7. Performance Standards: Agreed service levels, quality standards, and performance metrics

8. Financial Terms: Pricing, payment terms, invoicing procedures, and financial obligations

9. Governance Structure: Management framework, reporting structure, and decision-making processes

10. Confidentiality: Protection of confidential information and trade secrets

11. Intellectual Property Rights: Ownership and usage rights of IP created or used during the business relationship

12. Compliance and Regulations: Obligations to comply with UAE laws, regulations, and industry standards

13. Termination: Grounds for termination, notice periods, and consequences of termination

14. Dispute Resolution: Process for resolving disputes, including jurisdiction and applicable law under UAE legal framework

15. General Provisions: Standard legal clauses including notices, amendments, and entire agreement provisions

Optional Sections

1. Force Majeure: Provisions for unforeseen circumstances preventing performance, particularly relevant in long-term agreements

2. Data Protection: Include when the business relationship involves processing personal or sensitive data

3. Anti-corruption and Ethics: Required when dealing with government entities or international business relationships

4. Insurance Requirements: Include when specific insurance coverage is necessary for the business relationship

5. Environmental Compliance: Relevant for businesses with environmental impact or sustainability commitments

6. Staff and Personnel: Include when the agreement involves deployment or sharing of personnel

7. Technology and Systems: Required when the business relationship involves IT systems or technology integration

8. Business Continuity: Include for critical business relationships requiring disaster recovery planning

9. Audit Rights: Include when regular audits or performance reviews are necessary

10. Change Management: Required for agreements where scope or requirements may evolve significantly

Suggested Schedules

1. Schedule 1: Service Level Specifications: Detailed performance metrics, KPIs, and measurement methodologies

2. Schedule 2: Pricing and Commercial Terms: Detailed pricing structures, rate cards, and commercial calculations

3. Schedule 3: Governance Framework: Detailed governance procedures, meeting schedules, and escalation matrices

4. Schedule 4: Technical Requirements: Technical specifications, system requirements, and operational procedures

5. Schedule 5: Contact Details and Key Personnel: List of key contacts, authorized representatives, and their roles

6. Schedule 6: Reporting Requirements: Templates and specifications for required reports and performance updates

7. Appendix A: Form of Change Order: Standard template for documenting and approving changes to the agreement

8. Appendix B: Security and Compliance Requirements: Detailed security protocols and compliance requirements

9. Appendix C: Business Continuity Plan: Detailed procedures for ensuring business continuity and disaster recovery

Authors

Alex Denne

Head of Growth (Open Source Law) @ tiktok³ÉÈË°æ | 3 x UCL-Certified in Contract Law & Drafting | 4+ Years Managing 1M+ Legal Documents | Serial Founder & Legal AI Author

alex.den.21@genieai.co
Relevant legal definitions



































Clauses








































Relevant Industries

Technology and IT Services

Financial Services

Healthcare

Manufacturing

Retail and Consumer Goods

Professional Services

Telecommunications

Energy and Utilities

Real Estate and Construction

Transportation and Logistics

Media and Entertainment

Education

Defense and Security

Hospitality and Tourism

Relevant Teams

Legal

Operations

Commercial

Business Development

Risk Management

Compliance

Contract Management

Project Management

Account Management

Procurement

Service Delivery

Strategy

Finance

Corporate Governance

Relevant Roles

Chief Executive Officer

Chief Operating Officer

Chief Commercial Officer

General Counsel

Legal Director

Commercial Director

Head of Business Development

Strategic Partnerships Manager

Operations Director

Risk Management Director

Compliance Officer

Contract Manager

Business Relations Manager

Project Director

Account Director

Procurement Manager

Service Delivery Manager

Industries







Teams

Employer, Employee, Start Date, Job Title, Department, Location, Probationary Period, Notice Period, Salary, Overtime, Vacation Pay, Statutory Holidays, Benefits, Bonus, Expenses, Working Hours, Rest Breaks,  Leaves of Absence, Confidentiality, Intellectual Property, Non-Solicitation, Non-Competition, Code of Conduct, Termination,  Severance Pay, Governing Law, Entire Agreemen

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