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1. Data Protection and Privacy: Required when services involve personal data processing or storage

2. Business Continuity: Include for critical services requiring disaster recovery and business continuity planning

3. Security Requirements: Necessary for services involving sensitive data or systems

4. Compliance with Specific Regulations: Include when services are in regulated industries (e.g., healthcare, financial services)

5. Third-Party Service Provider Management: Required when subcontractors or third-party services are involved

6. Insurance Requirements: Include for high-risk services or when significant liability exposure exists

7. Environmental Requirements: Include for services with environmental impact or sustainability requirements

8. Training and Knowledge Transfer: Required when service delivery includes staff training or knowledge sharing

1. Schedule 1 - Service Specifications: Detailed technical specifications of services, including functional and non-functional requirements

2. Schedule 2 - Service Level Metrics: Detailed breakdown of performance metrics, measurement methods, and reporting formats

3. Schedule 3 - Pricing and Payment Schedule: Detailed fee structure, payment terms, and service credit calculations

4. Schedule 4 - Escalation Matrix: Contact details and escalation procedures for various types of issues

5. Schedule 5 - Change Request Template: Standard forms and procedures for requesting and documenting service changes

6. Schedule 6 - Report Templates: Standard formats for various service performance and incident reports

7. Appendix A - Technical Infrastructure: Details of technical infrastructure and system requirements

8. Appendix B - Security Protocols: Detailed security procedures and requirements

9. Appendix C - Business Continuity Plan: Detailed procedures for service continuity and disaster recovery