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1. Business Continuity and Disaster Recovery: Include when services are critical to business operations

2. Security Requirements: Include when handling sensitive data or systems

3. Training and Knowledge Transfer: Include when service delivery requires specific training or knowledge sharing

4. Resource Management: Include when specific resource allocation needs to be documented

5. Cost Allocation: Include when internal charging or cost sharing mechanisms are relevant

6. Quality Assurance: Include when specific quality standards or testing procedures are required

7. Compliance Requirements: Include when specific regulatory or internal compliance requirements apply

1. Schedule A - Service Specifications: Detailed technical specifications of services provided

2. Schedule B - Performance Metrics and KPIs: Detailed breakdown of all performance metrics, measurement methods, and targets

3. Schedule C - Operating Procedures: Step-by-step procedures for routine operations and maintenance

4. Schedule D - Contact Matrix: List of key contacts, roles, and contact information for both parties

5. Schedule E - Incident Categories and Response Times: Detailed classification of incidents and corresponding response times

6. Appendix 1 - Service Request Templates: Standard forms and templates for service requests

7. Appendix 2 - Report Templates: Standard templates for performance and incident reporting

8. Appendix 3 - Technical Infrastructure: Documentation of technical infrastructure and dependencies