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1. Data Protection Requirements: Specific section for services involving personal data processing, including GDPR compliance measures

2. Security Requirements: Additional security measures and commitments, used for high-security environments

3. Disaster Recovery: Specific provisions for disaster recovery and business continuity, important for critical services

4. Performance Optimization: Commitments for ongoing service optimization and improvement, useful for long-term contracts

5. Customer Obligations: Detailed customer responsibilities, important when service levels depend on customer actions

6. Change Management: Procedures for implementing changes to services or SLA terms, useful for complex services

7. Multi-location Services: Specific provisions for services delivered across multiple geographic locations

1. Technical Service Specifications: Detailed technical specifications of the services covered by the SLA

2. Service Level Metrics: Detailed methodology for calculating uptime and other performance metrics

3. Service Credit Calculation: Detailed formulas and examples for calculating service credits

4. Incident Severity Levels: Definitions and examples of different incident severity levels and response requirements

5. Contact Matrix: List of key contacts and escalation procedures for both parties

6. Reporting Template: Standard format for regular service level reports

7. Maintenance Windows: Schedule of planned maintenance windows and notification procedures