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Security Service Level Agreement
1. Parties: Identification of the service provider and customer, including business registration details and authorized representatives
2. Background: Context of the agreement, brief description of the services, and purpose of the SLA
3. Definitions: Detailed definitions of technical terms, service metrics, and key concepts used throughout the agreement
4. Service Description: Comprehensive description of security services provided, including scope and limitations
5. Service Levels: Detailed performance metrics, measurement methods, and reporting requirements
6. Security Requirements: Specific security measures, protocols, and compliance requirements
7. Incident Response: Procedures for handling security incidents, including response times and escalation protocols
8. Monitoring and Reporting: Details of service monitoring, performance reporting, and review meetings
9. Data Protection: GDPR and Danish Data Protection Act compliance measures and responsibilities
10. Confidentiality: Provisions for handling confidential information and trade secrets
11. Liability and Indemnification: Scope of liability, limitations, and indemnification provisions under Danish law
12. Force Majeure: Circumstances exempt from liability under Danish contract law
13. Term and Termination: Duration, renewal, and termination provisions including notice periods
14. General Provisions: Standard legal provisions including governing law, jurisdiction, and entire agreement
1. Personnel Security: Additional requirements for security clearance and vetting of service provider personnel
2. Physical Security: Specific requirements for physical security measures when relevant to the service scope
3. Business Continuity: Additional provisions for ensuring service continuity in crisis situations
4. Compliance with Industry Standards: Specific industry standard compliance requirements beyond basic security measures
5. Third-Party Subcontractors: Provisions governing the use and management of subcontractors
6. Insurance Requirements: Specific insurance coverage requirements beyond standard provisions
7. Service Credits: Financial compensation mechanism for service level failures
8. Transition Services: Detailed provisions for service transition at contract termination
1. Schedule 1 - Service Level Metrics: Detailed technical specifications of service levels and measurement methodologies
2. Schedule 2 - Pricing and Payment Terms: Detailed pricing structure, payment terms, and service credit calculations
3. Schedule 3 - Security Protocols: Detailed security procedures, standards, and compliance requirements
4. Schedule 4 - Incident Response Plan: Detailed procedures for different types of security incidents
5. Schedule 5 - Contact Matrix: Key contacts and escalation procedures for both parties
6. Schedule 6 - Data Processing Agreement: GDPR-compliant data processing terms and procedures
7. Schedule 7 - Service Reports: Templates and specifications for regular service reporting
8. Appendix A - Technical Requirements: Detailed technical specifications and requirements
9. Appendix B - Compliance Checklist: Checklist of regulatory and security compliance requirements
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