Document background
This Customer Based Service Level Agreement template is designed for use in the Danish market where a service provider needs to establish clear, measurable service standards and performance metrics with their customers. The document is particularly valuable for businesses operating under Danish jurisdiction that provide ongoing services requiring specific performance standards and customer service levels. It incorporates essential elements required by Danish contract law, consumer protection regulations, and EU directives, including GDPR compliance requirements. The agreement is structured to provide comprehensive coverage of service definitions, performance metrics, reporting requirements, remediation procedures, and liability provisions, while maintaining compliance with Danish legal frameworks. This template is especially useful for technology services, professional services, and managed service providers who need to establish clear service expectations and accountability measures with their customers.
